Are you ready to make a difference for your colleagues around the world? Are you perhaps already a go-to person for support in AEM, e-mail and push questions in and/or outside your team? Are you passionate about enabling our teams to be truly Customer Centric, and would like to channel that enthusiasm towards improving our possibilities in the teams’ working tools? Then we may be looking for you!

The Global E-com Learning & Tech Team is part of the Global function at H&M Online Sales. This relatively new team will focus on onboarding and developing teams and team members in the regional e-com teams.

The job as a Global E-com Tech Business Expert H&M Online Sales comes with lots of responsibility – and lots of fun! Some of your responsibilities are:

• Supporting the regions in their work within your area of expertise
• Collecting input from the regions regarding needs and pain-points within your area
• Securing business and end-user input to product teams at Business Tech
• Give input to BT when setting roll out plans of new functionalities
•  Identifying need for training connected to new functionalities, methods or WoW + supporting with, or facilitating needed training
• Participating in testing new functionality/methods before rollout
• Participating in or facilitating Q&A sessions, workshops, and similar forums to develop and support the sales teams
• Participating in investigating and solving incidents and problems connected to your area of expertise, for example by supporting Online Operations with your knowledge, collecting information from the sales teams and other colleagues

Just like everyone at H&M, we believe you are a social and ambitious team player, full of drive and optimism. To be successful in this role we also think you:

• Have recent experience from working with AEM and E-mail + Push
• Are skilled in the systems, templates, and technical methods we use in the VM + generalist roles, as well as an insight into E-com Communication Planning
• Enjoy supporting and educating your colleagues with patience and care
• Enjoy varied tasks from day to day
• Are a solution oriented problem-solver
• Have strong and clear communication skills and are fluent in both written and spoken English

If you want to join our exciting journey and a fantastic team, please upload your CV (English) as soon as possible but at the latest 24 of July 2021. Due to GDPR, we only accept applications through our career page.

This is permanent positions, based in Stockholm, Sweden. Start date as soon as possible. 

We look forward to receiving your application!

H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age