Care Coordinator

  • Full-time

Company Description

WithinReach makes it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We work one-on-one with people – in person, over the phone and online – to identify their goals and provide them with immediate support that is close to home. WithinReach also works with partners, providers, and policymakers in a variety of ways to prioritize families and children. We are focused on improving access to resources and support because we believe all families and children benefit from holistic and comprehensive information to navigate health, food, and early childhood systems with success.

Our team is smart and purpose-driven. We are change makers, working to build healthy, equitable, vibrant communities. We believe that we can only do our jobs well by learning about and reflecting the people we serve through workforce and leadership development and by seeking to identify and reduce the system and access barriers that contribute to structural inequities. By doing so, we are able to create meaningful change for families and communities.

Job Description

The COVID Care Program is for communities who need extra help preventing the spread of COVID-19. We help people who may have COVID-19 isolate themselves from others for fourteen days or more.  The COVID Care Coordinator reaches out to people to establish positive and supportive relationships, learn their isolation needs, and help them to get needed food, supplies, and services. This position works over the computer and phone and uses a specific on-line platform to make referrals and record the provided services.

We are looking for someone who:

Communicates clearly: You focus on the client, give your full attention, and are not judgmental. You give information clearly, simply, and with confidence. You encourage people to ask questions and express concerns. You make sure someone understands before you move on to another topic.

Embraces Change: You treat change and new situations as a chance to learn and grow. You are adaptable and do well in times of uncertainty.

Delivers Results: You work with others to set a goal, identify culturally appropriate options, and make a good decision. You then work quickly and efficiently to turn the decision into action.

Responsibilities and Duties

  • Communicate the purpose and services of the COVID Care Program.
  • Support people to identify what they need to be able to isolate themselves from others. 
  • Work with people to make a plan for how they will isolate themselves.
  • Help clients get the services and resources they need including food and water, isolation/quarantine housing, a primary care provider, and behavioral health services.
  • Effectively work with people (staff, clients, doctors, agencies, etc.) from many organizations.
  • Coordinate communication and services between organizations.
  • Understand current community resources, services, and programs.
  • Follow-up and document all contact with clients and services provided on an online platform.
  • Respect the skills and roles of all members of the team.
  • Keep with privacy policies of the COVID Care Program.

Qualifications

Skills and Qualifications

  • 3 years of experience or education in health and social services.
  • Dedication to working with diverse community members.
  • Ability to build trust and maintain confidentiality with diverse populations.
  • Effective communication skills; ability to practice careful listening.
  • Understanding of the community/community resources and experience connecting people with services and resources.
  • Flexibility and comfort working in new situations.
  • Punctual, reliable, organized, and willing to learn.
  • Basic skills in Microsoft Word and Excel and use of the Internet.
  • Ability to clearly document interactions with clients and service providers
  • Multi- or Bilingual in Spanish and English preferred.
  • Ability to work remotely.

Additional Information

Salary & Benefits: $20 Hourly Rate, Limited-Term Position, 40 hours/week (including weekends), non-exempt. Additional compensation for bilingual skills. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off and monthly stipend for internet provided.

Work Location: This position will work remotely. Care Coordinators must be residents of Washington State. Submissions from candidates living outside of Washington will not be considered.

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

Closing Date: Open until filled

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.

Privacy Policy