At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. 

Are you passionate about Customer Success? Do you love to lead people?  

Our Senior Customer Success Team Manager leads our talented and seasoned team of Customer Success Managers.  This is a team of engagement and retention experts that is focused on providing value to clients in their existing memberships throughout the education portfolio. They also use a consultative approach to maximize usage, identify new areas of opportunity within our ecosystem and help our doctors reach their goals.  You will drive a customer centric mentality, support and coach your team, and look for innovation opportunities while being a key player in the Spear Customer Success organization.

Role Summary:

• Coach and develop Customer Success Managers to execute on their role responsibilities and help them grow professionally by providing front line support and coaching
• Support and promote accountability for excellent customer onboarding resulting in sustained customer activity on the platform and positive customer health outcomes
• Nurture the members post onboarding to improve Product/Service usage thus positively impacting customer health outcomes
• Manage account planning and execution process for each Customer Success Manager that maximizes bookings by driving retention rate and average target price
• Be the escalation point for any customer situations, tough objection handling situations, and pricing negotiations
• Identify training opportunities and work with key stakeholders across the organization to develop solutions.   

• 5+ years of experience in an account management or full cycle sales role at a SaaS organization with multiple membership/subscription-based product offerings.
• 5+ years of experience leading, managing, and coaching a high- performance team.
• Bachelor’s degree preferred but equivalent skills and previous work experience would also be acceptable.

What Spear Offers:

• Beautiful Facility
• Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
• 24 Hour Onsite Gym
• The Most Amazing Coworkers Around
• Spear Cares
• Final 30 (A great way to wrap up a productive week!)
• Great work/life balance
• Regular Townhalls and CEO Lunches
• Career Development Pathways
• 3 Weeks of Paid Time Off plus Spear Holidays
• And much more!

Spear Education deeply values diversity and what it brings to our communities and our organization. 

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way. 

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.