Imagine what we can do together. At LinkedIn, we believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make a direct impact on the world’s workforce in ways no other company can.  

LinkedIn’s mission is to create economic opportunity for every member of the global workforce. We fundamentally believe everyone deserves a shot, regardless of where you went to school, where you grew up, or what opportunities you’ve had in the past. That means you! 

We launched a hiring program for LinkedIn Support Consultant roles designed to help you shine a light on your skills, not just your resume. Whether you’re coming from a traditional customer support background or not, you’ll have the opportunity to demonstrate the skills you have that would make you a successful Support Consultant at LinkedIn. You will also be able to leverage free, optional LinkedIn Learning courses geared towards developing these skills. 

We are looking for an LinkedIn Support Consultant to join our team to deliver an excellent experience for our members and enterprise customers. In this role, you will be the customer and member’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating issues, ensuring customers and members are utilizing our solutions and tools to meet their needs, as well as suggesting key ways to add value to their overall experience. 

This role can support any of LinkedIn’s lines of business: Talent Solutions, Sales Solutions, Marketing Solutions, Learning Solutions, and Member Support. We have a variety of work schedules available, including weekends and evenings.

Please note that we are accepting applications for future Support Consultant positions. Your application will be reviewed as roles become available.

Interview Process

As part of the interview process, you will be asked to complete a multiple choice assessment. If you pass the multiple choice assessment, you will be invited to complete a video interview. For details, please visit https://careers.linkedin.com/shinewithlinkedin .

What the job entails:

• Provide an exceptional customer and member experience via phone, email, and live chat 
• Work within a queue-support model with specific daily targets on the number of contacts, transactions, and/or memos processed
• Analyze and understand client needs, answering all product inquiries and questions
• Effectively investigate problems by performing research leveraging appropriate tools, resources, and subject matter experts
• Document all communication with users and accounts accurately and in a timely manner via system tools
• Ensure all issues are escalated appropriately to correct departments and management
• Develop and maintain an exceptional understanding of LinkedIn products through ongoing training, while being keenly aware of industry trends 
• Establish effective working relationships with co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
• Understand, embody and execute LinkedIn’s culture and core values

Preferred Experience:

• Strong verbal and written communication skills, including the ability to explain complex messages to customers via telephone, email and chat
• Direct work experience in dealing with challenging customer situations
• Adept at cross-functional team collaboration with the ability to interact with all levels of the organization

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information. ​

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.