We are a small office headquartered near downtown Asheville, although we need team members located in various areas surrounding Asheville, as well! Our team lives and breathes WNC, and our values have grown from that. We've asked some of our team members to share why they like working here, and their responses included some of the same things over and over: Flexibility, small family-like atmosphere, team- and results-oriented (without being "corporate"), a management team that is accessible, genuinely supporting each other, high quality of life, work-life balance, and our dog-friendly culture.

If you are looking for a results-driven company that also feels like family, who holds each other accountable while also holding each others' hands in times of need, and who sincerely strives to be the very best in all that we do - you'll love working with us at Carolina Mornings!

Are you highly organized, with a keen attention to detail, and motivated to be the best? Do you have housekeeping management experience? If you answered yes to both of these questions, this job may perfect for you!

Overview:

We are an awesome vacation rental company in Asheville with around 135 homes that we manage and clean. We travel over 4,000 reservations each year, which takes a lot of coordination and teamwork to achieve.

We're looking for a true leader for our housekeeping department to help us reach the next level. If you love working with people, collaborative team environments, and are perhaps a little bit of a perfectionist, we'd love to talk to you!

Here are some examples of what we're looking for: 

Leadership Duties: 

• Join the leadership team in representing the Housekeeping Department to help solve obstacles and achieve company-wide goals.

• Participate in weekly leadership meetings.

• Lead departmental meetings within the department to ensure performance and company goals are understood by all team members.

• Inspire and direct the entire Housekeeping staff, making changes when needed, to operate at peak efficiency with highest results.

• Coordinate team events and incentive programs to maximize team cohesion and a balanced quality of life for all team members.

• Manage employees (following company procedures, including training, hiring, and firing) as needed to ensure the Carolina Mornings’ Housekeeping Department is able to meet all goals.

Operational Duties:

• Oversee the Housekeeping schedule to ensure that all departure cleans are completed on time and with less than 5% complaints.

• Track house cleaner performance across multiple metrics.

• Oversee the Quality Assurance (QA) program

• Coordinate with the maintenance department for any needs or repairs necessary at the property.

• Ensure that supplies are stocked on-site at each property with proper documentation

• Ensure that inventory supplies are stocked, tracked, and billed correctly

• Communicate with property owners as needed

• File approved work orders, cleaning reports, hot tub reports, and vendor information

• Ensure Standard Material is displayed at each managed property. 

• Monitor and maintain linen budget.

• Maintain and submit payroll reports

• Maintain Standard Operating Procedures (SOP) for department.

• Any other task that is asked by management.

• Experience - Qualified individuals must have at least 3 years experience in a housekeeping department.
• Position requires excellent administrative, organizational, supervisory and customer service skills.
• Ability to successfully handle multiple priorities.
• Must be able to successfully and effectively communicate with a variety of personnel including house cleaners, owners, and co-workers.
• Must have good problem solving/analytical skills.
• Must have proven ability to successfully work with people, understand and explain complex issues.
• Must have proven ability to navigate property management software programs, knowledge of Internet searches and browsers, Excel, Word and produce required operations and activity reports.
• The ability to design and create documents and spreadsheets to efficiently manage and coordinate office or property information/data.
  Must be comfortable working with a high level of time sensitive tasks in a fast paced environment.
• Experience in vacation rental housekeeping a plus.

Place of Work: Office with travel throughout Henderson, Transylvania, Buncombe, Haywood, Yancey and Madison counties.

Working Conditions:

• Weekends and holidays required, occasional evenings.

• Both indoor and outdoor residential settings.

• Office environment, sitting/standing and extended use of computer, tablet and smartphone.

• Varied weather conditions are expected.

• Moderate physical effort (lift/carry up to 30 lbs)

• Frequent lifting, pushing of supplies and equipment.

• Prolonged standing, walking, reaching, stooping, bending and kneeling.

• Daily travel, requiring use of personal vehicle to perform job duties (4WD or AWD required).

• Requires a valid North Carolina State Driver's' License and clean driving record.