Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners – or other items from our grocery and retail partners – to either pick up their order or have it delivered by our courier partners. 

We're currently active in 23 countries and more than 120 cities, servicing over 8 million customers. Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language. 

We've raised €267M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe,  and Goldman Sachs Growth Equity and Lukasz Gadowski (founder of Delivery Hero). We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as Europe's most promising startup as part of Adyen and TNW's #Tech5 competition, and as the fastest growing tech company in Europe by the Financial Times.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Baku in summer 2019, and have since been conquering the food delivery scene step by step.

We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Azerbaijan. As our Operations Associate, you will be responsible for onboarding our new Courier Partners in Baku and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants to the customers. 

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week in Baku - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend.

What you’ll be doing

• Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation across Baku. 
• Answer incoming messages from Courier Partners. 
• Oversee Courier performance. 
• Take care of all Courier Partner off-boardings. 
• Manage inventory. 
• Manage daily supply. 
• Monitor Courier Partner cash balances.

• You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.
• Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel. 
• Ability to lead by example and show the direction, as well as the genuine will to support your team members and your Courier Partners on their way. 
• You are a fast learner and attentive to both small details and the bigger picture. 
• You’re an expert when it comes to handling crowds and you are confident in expressing your social skills. 
• Thorough and organised - you accomplish tasks with all ends tied and have great attention to detail. 
• Proactive planner and thorough thinker as you constantly seek new ways to improve processes. 
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. 
• Flexible in terms of working hours, as you might need to work during weekends occasionally. 
• Preferably a background in training and guiding groups and individuals. 
• Fluent in Azerbaijani and Russian, and able to work in English.

So, if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!
 
We will be reviewing applications on an on-going basis, and fill the position once the right person has been found, so send through your application ASAP :) 
 
If you have any questions regarding this role, please contact: [email protected]

Please note that we do not accept resumes/applications by email - please apply through our careers page, thanks!