A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well-being.

Agency Description

Philly311 is the City of Philadelphia’s non-emergency contact center. Philly311 answers customer questions about city government, supports requests for service for most city agencies, and processes approximately 1.2 million customer interactions per year. The center is open from 8 AM to 8 PM, Monday – Friday. During declared emergencies, the center’s hours may be extended. Customers can submit inquiries or request for service 27/7 using web and mobile applications.

Exempt Covid Data and Reporting Analyst Temporary- The analyst will be assigned to support the new COVID 19 reporting initiatives. The new hire would be responsible to gather, analyze, validate, specify, verify, report and manage various stakeholders. The analyst serves as the conduit between the 311 Contact Center and various stakeholders within the City of Philadelphia and in this case would be working on dashboarding, customer reporting, and call center metrics around COVID-19.

Education and Experience

• Bachelor’s degree in business, public administration or related field.
• 2-5 years of relevant experience, in an interpretation, reporting and data processing capacity, in a call center setting
• Previous data work or experience required
• CRM experience

Competencies, Knowledge, Skills and Abilities

• Strong data analysis and problem-solving skills with the ability to synthesize data, summarize issues, and think outside the box.
• Excellent written and verbal communication skills a must. Ability to articulate complex concepts simply.
• Expert proficiency in Microsoft Excel, heavy reporting, modeling experience.
• Organized with strong emphasis on time management and prioritization. Attention to detail a must.
• Highly motivated and dedicated team player with natural curiosity and the capacity to work effectively
• Ability to manage multiple simultaneous tasks
• Proven strong analytical skills and attention to detail
• Excellent communication and organizational skills within and outside of the department
• Demonstrated ability to successfully manage time and multiple competing priorities
• Ability to be assertive and make decisions

Salary Range: $45,000-$50,000

Please attach a resume in the additional attachments section. Applications with all documents will not be considered.

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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