Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

About the customer

This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees

Responsibilities

• Be the direct point of technical contact to provide high quality consultancy for Genesys solutions to customers
• Installation, troubleshooting and support of Genesys products
• Contribute to the solution architectural design, amongst other disaster recovery and high availability
• Automation of deployment and migration tasks
• Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants
• Contribute to the Genesys contact center switchover to production state

• 5+ years of experience in telecom field as engineer.
• Knowledge and practical experience with contact centres.
• Experience with network protocols.
• Experience with OS and DB administration
• Excellent soft skills, successful history of communication with customers
• Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.
• System administration skills will be a plus
• Experience in communications with customers representatives
• Be able to focus on client's needs
• Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.

We offer

• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Paid vacations and paid sick leaves
• Flexible work schedule with a possibility for teleworking
• Corporate health insurance program
• Foreign languages classes and communication with native speakers
• Corporate mobile service compensation in case there’s business need
• Modern and conveniently located offices with good working conditions