Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

Reception and Reservations Specialist

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Reception and Reservations Specialist is to build a rapport with guests and anticipate their every need and desire from when making their reservation to delivering the warm Scarlet welcome in our reception.

Key responsibilities include:

• Reservations
• Effective communication to other hotel teams
• Check in guest arrival and check out guest departure
• Conduct an informed tour of the hotel to guests
• Daily banking
• Management of guest data

You will need hotel reservations or reception experience, a warm, friendly telephone manner and be able to positively respond to customer feedback.

You will have a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel.  We use Hotel Perfect, which would put your CV to the top of the pile but if you can demonstrate that you have the ability to learn how to use an in-house computer system, we will still consider you.

We offer:

• £8.50-£8.75 per hour includes probationary rate
• Permanent contract 
• 37.5 hours per week available - full and part time hours will be considered
• Variety of shifts including weekends and evenings
• 28 days holiday per year, pro rata for part time (29 after 1 year)
• Hotel tips
• Uniform
• Discounts on hotel services and products
• Free use of pool
• Access to gym
• Relocation temporary accommodation available
• After probation, a free experience to stay in the hotel with breakfast, lunch, dinner and spa treatments
• Even more perks after probation and for long service

Wish you were here? Please use the “apply” link to email your CV and let us know your answers to the questions below (provide the information in the box 'message to hiring manager'):

1. What attracted you to apply for a role at the Scarlet and in particular this position? 
2. Describe the 3 most positive attributes of your character that you would bring to this role.
3. What would be your biggest challenge in this role?  

Direct applications only.

Closing Date: Monday 30 September 2019

Start Date: Available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

www.scarlethotel.co.uk/work-with-us