Ingram Content Group (ICG) is hiring for a Services Manager to contribute to our Ingram Publisher Services (IPS) team in our NYC office.  The Services Manager develops, maintains and grows distribution client relationships.  They work with existing and new IPS publishers to consult and sell ICG publisher-facing products and services including print on demand through LSI, CoreSource, CoreSource Plus, Website Fulfillment, and Analytics.  In addition, this person coordinates and administers the signing of new business agreements for CoreSource and Lightning Source services and supports ICG acquisition services for IPS.  This individual effectively works with internal and external stakeholders to execute publisher projects, develop creative solutions, and meet sales and growth targets.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or year-for-year equivalent experience
• 3 years specific market (book industry) or equivalent experience in sales

Preferred Skills:

• Experience using Salesforce or similar CRM
• Academic publishing experience
• Experience working with publishers on financials and budgets

Key Responsibilities:

• Maintains a thorough understanding of the client’s overall Ingram business and consults with clients to introduce and/or sell Ingram services to support the client’s specific business needs.
• Develops and maintains a product level pipeline of potential clients for all publishing services and provides regular progress reports.
• Participates in and/or conducts regular updates with clients and internal associates to ensure deadlines and time lines are met.
• Partners with assigned publisher account managers to develop service solutions for client publishers that will grow ICG share of client publishers’ print and digital content available for distribution.
• Works with ICG Product, IT and Finance teams where appropriate to develop Publisher solutions that will drive revenue and profit.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers and YMCA’s for one low price
• Avid reader?
  • Up to 40% discount off books at Ingram’s First Edition Bookstore
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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