Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Front of House Supervisor (maternity cover) is to support and be responsible for the day to day delivery of both Reservations and Reception aspects of Front of House, supervise and develop the team assuring consistent attention to detail and deliver the warm Scarlet hospitality at all times.

Key responsibilities include:

• Support reception and reservations function
• Perfecting guest journey
• Room and rate management
• Overseeing responses for telephone calls and emails
• Upselling of all associated hotel services
• Managing guest feedback
• Assisting with team recruitment, training and development
• Rota planning

The best applicant will have hotel reservations or reception experience as well as sales experience.  Also essential is a warm, friendly telephone manner, the ability to positively respond to customer feedback and a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system.

We offer:

• £20,800 per year 
• Temporary contract for approximately 6 months for 40 hours per week
• 28 days holiday per year pro rata
• Discounts on hotel services and products
• Free use of pool
• Subsidised transport service between Newquay and Mawgan Porth £1 per journey

Wish you were here? Use the 'I am interested' link to send your CV.

As part of your application, please provide answers in your covering letter to these questions:

1. What do you think the most important part and most important quality of being a Front of House Supervisor is? 
2. Looking at the job description, what would be your first and last priorities of the day?
3. What skills and understanding have you got in writing a rota?    

Direct applications only. 

You will need to confirm that you are eligible to live and work in the U.K.

Closing Date is Wednesday 16 October 2019

Immediate Start

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.