JDRF is the leading global organization focused on type 1 diabetes (T1D) research. JDRF’s goal is to progressively remove the impact of T1D from people’s lives until we achieve a world without T1D. JDRF collaborates with a wide spectrum of partners and is the only organization with the scientific resources, policy influence and a working plan to bring life-changing therapies from the lab to the community. As the largest charitable supporter of T1D research, JDRF has invested nearly $2B in research over the past 45 years and is sponsoring scientific research in 17 countries worldwide. For more information, please visit http://www.jdrf.org.

As a JDRF team member, you can look forward to interesting and challenging work, building strong relationships with fellow staff and our network of volunteers, and having a meaningful impact on the lives of everyone affected by this devastating disease.

The Manager, Development Operations is a newly created position to capitalize on our organization’s expanding financial efficiencies (centralized data processing) while maximizing our revenue and donor development activities as we continue creating even higher impact, donor-centered, integrated engagement opportunities. 

This important position will manage daily Chapter operations encompassing all financial/audit required compliance, in addition to being the point person for Chapter cross-functional donor pipeline management that includes data mining, segmenting/organizing, report production, and donor detailing. 

The Manager, Development Operations is a key member of the Chapter team, providing guidance and well as support to staff and volunteers in the areas referenced above, while also providing thought leadership relevant to the Chapter’s impact locally, statewide, regionally and nationally.  This position may also assume some level of responsibility for direct donor-facing development activities around individual giving, event involvement, corporate engagement, Board engagement, etc., as determined by the Executive Director. 

Responsibilities include:
•    Possess a thorough understanding of JDRF’s mission and Chapter activities, operations, policies, and procedures.
•    Coordinate the functioning of the Chapter’s daily operations, projects, and tasks.
•    Support the strategic direction, purpose, and business needs of the Chapter.  
•    Provide administrative support for fundraising activities, which includes, but is not limited to; tracking all donations, maintaining current database of prospects and preparing information needed for meetings as requested. 
•    Manage the Chapter’s donor databases (CRM, big data, etc). 
•    Oversee CRM and Event Management Platform (Greater Giving, Luminate Online) data input for events, membership, leadership, volunteers, and donors.
•    Retrieve information from database for reports as required. 
•    Maintain up to date computer technology and data base. 
•    In partnership with staff, execute the accurate preparation of all financial reporting and record keeping. 
•    Provide information to chapter Executive Director for the preparation of reports to the Board and the national office including monthly profit/loss statements and the quarterly major gift report. 
•    Ensure daily compliance with all JDRF Financial Standard Operating Procedures. 
•    Work with Executive Director toward perfect Chapter Audits; no significant or technical violations
•    Coordinate chapter activity calendar and ensure proper office coverage and support for all necessary tasks.
•    Assist in the recruitment, training and supervision of select volunteer groups to ensure that the chapter has the needed support for fundraising and non-fundraising activities, where applicable.
•    Ensure that the confidentiality and security of all information under his/her supervision is maintained.
•    In partnership with the ED, manage the Chapter’s Donor Development Project including; Data Management, supporting Board engagement with their assigned account management responsibilities along the entire moves management continuum.
•    Under the leadership of the ED, support the Chapter’s donor stewardship efforts to help ensure stronger year-over-year retention and donor coverage ratio. 
•    Additional duties as assigned

•    Bachelor’s Degree 
•    5+ years of combined experience in operations, administrative support, project management, volunteer engagement. Nonprofit experience preferred ( 
•    Proficiency Microsoft Office (Outlook, Word, Excel & PowerPoint). 
•    Familiarity with Salesforce or other CRM databases.
•    Proficiency in financial bookkeeping/accounting. Ability to handle accounts receivable, payable, and review accounting/financial reports.
•    Ability to learn new computer software programs.
•    Practiced in creating presentations, reports, and business correspondence.
•    Effectively multi-task, establish priorities, and work in a fast paced environment. Highly efficient in time management and can meet deadlines under pressure.
•    Detail-oriented with strong organizational skills. Capable of handling diversified assignments and work independently.
•    Team player that has the ability to interface with all levels of staff and volunteers. Must develop, maintain, and utilize relationships.
•    Excellent written, oral, and communication skills. 
•    Superior interpersonal skills, active listening, observation, analytical, and problem recognition and solving skills.
•    Ability to work and make judgments independently and take initiative. Self-starter that requires little supervision.
•    High capacity to assess the value, importance, and/or quality of activities and people.
•    Ability to travel locally required. Occasional overnight travel as needed.
•    Occasional evening and weekend work required as needed.
 

JDRF is an Equal Opportunity Employer.