Who We Are...

Based in sunny San Diego, Perfect Snacks is the family-owned company behind Perfect Bar: The Original Refrigerated Protein Bar, and other fresh-snacking product lines that boast whole food-ingredients and clean-food credentials. Since launching in 2005, Perfect Snacks has spearheaded the fresh CPG category with more and more consumers flocking to the fridge for fresh, on-the-go options. With rapid growth over the last few years, Perfect Snacks’ products are now available online and in 20,000 retailers nationwide. As a brand, our success is attributed to the people behind the brand, who share in our family's mission: 'To nourish worldkind with a hug, good vibes and a delicious dose of fresh whole food nutrition. To us, that’s the recipe to make life a little more, well, perfect.'

A Bit About the Role…

The Transportation and e-Commerce Operations Manager will oversee and own two critical areas in our Operations function at Perfect Snacks – Transportation and e-Commerce Operations. The Initial focus will be to deliver day-to-day requirements and KPIs while building out strategy, process and capabilities that deliver operational excellence. The Longer-range focus will be to ensure scalability as the business continues rapid growth, to ensure ongoing best-in-class customer service and to secure meaningful cost savings.

Job Duties and Responsibilities…

e-Commerce Operations

• Manage e-Commerce channel operations, including inventory planning, value added services, forecasting, promotion planning as well as operations including fulfilment, returns, customer service via 3PL provider
• Serve as primary day-to-day contact with fulfillment partners and troubleshoot fulfillment issues with appropriate urgency
• Partner with commercial leaders on promotional strategies, assortment, and inventory planning for the channel
• Track e-Commerce order fulfillment and optimize flow to maximize revenues and ensure customer satisfaction
• Collaborate with Operations team to coordinate all logistical aspects and effectively manage inventories and order pipeline across product portfolio
• Oversee demand/supply planning for e-Commerce in collaboration with Supply Chain.
• Define metrics, methodologies and dashboards to track and analyze e-Commerce business in alignment with company revenue and profitability goals
• Drives accountability for results and identifies actions and strategic decisions that deliver improvements in site Key Performance Indicators (KPIs)
• Work cross functionally with employees across different functions including Quality, NPD, Marketing and Finance to support new product and platform launches

Transportation

• Lead transportation function to optimize on-time delivery while minimizing costs, developing RFP for new carrier partners as necessary
• Create multi-year roadmap to align transportation capabilities with future business requirements
• Optimize methodologies and dashboards to track and analyze Transportation activities.
• Accountable for helping set and deliver financial targets relating to freight costs
• Develops and executes strategies to minimize inventory write-downs related to over/short/damage
• Develop systems and tools to enable efficient scalability for future shipment growth
• Responsible to provide transportation network with accurate forecasts based on priorities and emerging business needs. Negotiates prioritization and non-standard delivery needs when necessary to support business
• Facilitate best in class Customer Experience through exceptional partnerships within a network of transportation services
• Monitor, manage and report KPI's (cost and service), ensuring clear processes and understood expectations
• Manage the freight spend budget, implementation of transportation cost reduction strategies,
• and established cost targets
• Manage the process for carrier score carding and set targets for KPIs
• Understand transportation industry specific landscapes and trends and effectively
• communicate industry shifts
• Accepts responsibility for the organizational goals by taking ownership of new and different
• duties and identifying new opportunities within the Operations department
   

Who We Want…

• Bachelor’s Degree required; concentration in Supply Chain/Logistics or Operations
• Management preferred.
• Prefer 3+ years’ experience in Logistics/Transportation/Freight Management and/or 3+ years of e-Commerce Operations experience, preferably for a brand selling direct-to-consumer.
• Proven Leadership skills, with a continuous improvement mindset
• Strong Customer Centric Focus
• Strong communication, presentation and relationship-building skills
• Strong quantitative and analytical skills with solid understanding of sales and financial data
• Strong project management, organizational, decision-making and problem-solving skills
• Results-oriented and process driven, with high expectations of self and team

Compensation: DOE
Bonus / Benefits / Vacation / 401k Eligible

Got what it takes to join the Perfect Snacks family? We want to hear from you! We will only consider candidates who provide a resume.  

www.perfectsnacks.com