A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

• Assist to manage the day-to-day operations of the Resolutions department.  This includes hiring, training and performance reviews for Customer Service staff; review of consumer correspondence; interfacing with Legal, Sales, Club Services, Regulators, Club Points Owners and consumers as necessary; and coordinating efforts across division lines as required. (50%)
• Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)
• Prepare comprehensive monthly reports focusing on key issues of concern. Identify repetitive issues and address with appropriate management personnel. (10%)
• Review sales and marketing material directed to the consumer at large. Coordinate feedback with sales and marketing as necessary. (15%)
• Establish proactive relationships with regulatory agencies and public forums to ensure AVC are viewed in a positive light within the community. (5%)
• Special projects as assigned. (10%)

Education/Experience:

• 1-2 years related admin, education and training or equivalent combination of education and experience.

Skills/Abilities:

• Communication skills: Ability to read and analyze and interpret the most complex documents. Ability to respond effectively to sensitive inquires and complaints.
• Proficient in computer applications (e.g. Microsoft Word; Excel and PowerPoint, Outlook).
• Ability to work effectively across division lines at all levels of the organization.
• Independent and well organized. Ability to work in a multi-task, multi-function environment managing priorities effectively and a team player.
• Strong problem solving skills as it relates to consumer communications, evaluating sale documents on complex issues and finding creative solutions.
• Ability to interface with external parties including regulators and private solicitors.
• Strong negotiating skills.
• Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.