In 2010, we started making sun care products to protect ourselves, our families and our friends from the damaging rays of the sun. Since then, we’ve grown and expanded into hair care and lip care products, and even launched Baby Bum, our rad new plant-based baby skin care line. Along the way, we’ve been building an amazing like-minded global community of friends that encourage us and help us be better. Today, we are looking for a few more talented and passionate people to join our crew – not for the money or the amazing location to live and work, but for the opportunity to change the world a little with us.

The Customer Compliance Master is responsible for a variety of tasks associated with the addition of new mass/major retail trading partners and the subsequent compliance with those retailers’ requirements once agreements are reached between the retailer and Sun Bum, LLC.

The key responsibilities of this role are outlined but not limited to the below:

• Work closely with the VP of Sales and the National Sales Manager to stay aware of all new potential Mass/Major Retail Partner relationships
• Receive and review all new retailer documentation required for onboarding the new retailer relationship
  • Complete as much of the documentation as possible personally
  • Summarize requirements from other internal departments ensuring deadlines that comply with the retailer’s request for documentation completion
  • Collate information supplied by other internal resources to finalize the documentation for submission to the legal team/CEO for final signoff
  • Provide feedback to the sales team on any concerns/inability to comply with retailer requirements
  • Keep detailed records of all documentation that is finalized/supplied to any new retailer
• Complete and deliver final new retailer worksheet/documentation for Customer Service and Warehouse for retailer setup in the Sun Bum system and Warehouse WMS. This worksheet/documentation packet should contain but not be limited to all information required for fulfillment to each new retailer such as:
  • Customer name/addresses/contacts
  • Routing guide
  • Payment terms
  • Freight terms
  • Special handling requirements
  • Portal information/login details
  • Dispute process
  • Sold in product mix
    • Case pack
    • Pricing
    • Etc.
• Act as primary administrator of all retailer portals providing accurate product information for retailer purchase, maintaining all retailer contacts, and supplying all relevant information to all internal teams requiring access to said portals.
• Act as primary liaison between sales/operations/customer service/EDI team/warehouse staff to ensure retailer compliance once each new retailer relationship is established.
  • Field all inquiries regarding shipping compliance from warehouse and ensure proper response time to all
  • Alert customer service/EDI team/warehouse of any major projects/display fulfillment/etc. that the sales team has in process with each retailer
  • Work directly with customer service/EDI team to ensure all product mix changes are communicated to the warehouse and added to the Sun Bum system so no PO receipt errors occur
• Receive and communicate all retailer requirement changes to all effected parties to ensure we minimize any non-compliance with all retailers
  • Sales
  • Operations
  • Customer Service
  • EDI
• Assist Sun Bum Accounting in any and all dispute resolution processes
  • Gathering relevant documentation for dispute from warehouse team et al
  • Filing disputes as necessary
  • Following up with retailer/broker contacts to resolve disputes
  • Etc.
• Other duties as reasonably assigned.

Got what it takes to join the Sun Bum Fam? We want to hear from you. In order to be considered for this position, please complete the following questions and submit them with your resume. Submissions without responses to the below will not be reviewed by our team.

1. Why do you want to join the Sun Bum Fam?
2. What excites you about this position?
3. Where are you located and are you will to relocate, if offered the position?

https://www.trustthebum.com/pages/about-us

This role is full time and includes medical benefits, vacation, sick time, paid holiday, 401k, FSA and the like.

Compensation will depend on experience.