WE ARE A HUMAN EXPERIENCE AGENCY.

What we do: We help brands get closer to their customers.

Brands today must build stronger customer intimacy in order to keep pace with their competitors. Customers desire human relationships with the brands they buy. They want real-time communications. They expect personalized experiences, mobile experiences, excellent customer service and greater satisfaction. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by strengthening the human connections between a brand and its customers. Only by applying data-driven human insight to the customer journey can we leverage the right technology at the right time with a compelling, relevant story.

What we do well:

Today, almost 50% of the work we deliver is connected to business intelligence and data analytics. But to be where your customers are, we offer a wide range of marketing resources including Business Intelligence, Creative and Customer Experience, Search and Media, Technology, Relationship Marketing and Analytics and Optimization.

We’re on the hunt for an Account Director that has a track record of being “ridiculously awesome” with proven success in agency account management.

This particular Account Director will:

• Work with senior account leadership on overall account health and quality of work.
• Establish and grow senior-level client relationships, especially as related to ongoing account planning, to ensure all opportunities and challenges are understood, solutions identified and the account is being developed in a strategic and successful manner.

Other responsibilities for the Account Director will include:

• Provide Strategic and Marketing Leadership
• Be seen as a trusted partner and recognized as a core team member by senior clients•Identify and act on strategic opportunities with clients, vendors and senior leadership
• Understand core client business strategy and uncover new ways to support and deliver that strategy through superior customer experience and enabling technologies
• Maintain brand and digital strategies, filtering client needs, educating on new innovation and providing digital solutions
• Work collaboratively with planning, data and creative teams to profitably execute strategies and programs
• Help plan, implement and interpret analysis to support strategies and programs
• Ensure tactical alignment with goals, objectives and strategies
• Foster teamwork and a constructive work environment
• Prioritize and set expectations for key deliverables
• Produce SOWs, briefs, budgets and other key documents
• Lead or participate in client presentations and dialogue
• Help build trust, credibility and client referrals
• Effectively work with and managing remote teams
• Ability to travel as needed, and collaborate and integrate with teams
• Manage financial performance; maintain or improve account profitability
• Consistently demonstrate active problem resolution
• Work with project managers to strategically manage complex digital engagements
• Assist in leading strategic planning engagements
• Manage account profitability at or above margin targets
• Develop and meet accurate quarterly and annual revenue forecasts
• Ensure all legal documentation is accurate and in place for each phase of engagement
  

• 5-7 years of relevant experience within marketing agency experience
• Experience managing teams and client growth
• Experience with Digital work
• Experience with development and implementation of brand (account) strategy
• Ability to create marketing strategy for new and existing products
• Ability to lead and manage direct reports, including coaching and creating personal development plans for team

A human experience agency runs on – you guessed it – humans. But not just any humans. Exceptional, smart, nice, curious humans who are hungry for answers and full of ideas.

A career at Luckie is not about having a typical background: It’s about the marketer/designer hybrid who loves crowdsourcing. And about the social media pro who brainstorms brand partnerships between meetings. And the creative who understands the power of big data.

The business of human engagement isn’t a cut-and-dried one, and our jack-of-all-trades employees are the people who prove it. It’s a good time to be at Luckie. Plus, there are doughnuts.

Think you’ve got something (or a lot of things) to bring to the table? Let’s talk.