GATR Technologies is a fast growing satellite communications company in Huntsville, Alabama, that designs, develops, and manufactures unique inflatable satellite antenna systems.  For more information about GATR, visit our website at www.gatr.com.

Work as part of the GATR Sales and Support team by directly supporting GATR programs to ensure customer success, assist with training and troubleshooting, encourage follow-on sales, and maintain effective customer relationships.

Duties and Responsibilities 

• Work with the program team to support existing customers by calling, emailing, and visiting to ensure continuity of relationship; check on progress of product adoption; receive feedback on hardware and communicate/advocate for changes with Engineering; check on operational proficiency and schedule retraining as needed. 
• Conduct site visits to customer locations to check on equipment status, personnel changes, and assess any training/support requirements; support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers. 
• Communicate information to the customer on system updates, including design change notices, software updates, and associated documentation. 
• Travel to customer sites to conduct NET or sustainment training; communicate information on system updates, including formal design change notices; track program changes that affect GATR. 
• Participate in key conferences to help position product among current and potential customers. 
• Under direction of Program Manager, develop and track project schedules, budgets, forecasts, RMAs, and status reports; participate and help author Statements of Work and responses to RFPs as necessary; assist in maintaining and updating customer database, contacts, and records.
  

Knowledge, Skills, and Abilities 

• Excellent written and verbal communications skills; proficiency in Microsoft Office tools, such as Word, Project, and PowerPoint 
• Excellent organization skills 
• Ability to represent the company on site and present the product positively and with confidence during all aspects of implementation 
• Work as part of a team to accomplish common goals

Credentials and Experience 

• Bachelor’s Degree in Business, Information Systems, or Engineering 
• Minimum 5 years related experience 
• SATCOM experience preferred 
• Military Special Operations experience preferred 
• Networking experience preferred

Special Requirements

• Moderate travel required (25%) 
• Must be able to lift 50 pounds and stand for extended periods of time 
• Must have the physical flexibility to kneel, squat, and bend
  

We look forward to learning  more about you and encourage you to learn more about us at www.gatr.com. GATR offers competitive pay and excellent benefits plans.  We are an Equal Opportunity Employer and also make employment decisions without regard to disability or protected veteran status.  We assure you that all of your information will be kept confidential according to EEO guidelines.