SUN Automation Group, a worldwide corrugated industry leader providing superior products, parts and service that will increase operational efficiencies, reduce costs and improve box manufacturing quality.

The  foundation of SUN Automation Group is the approximately 125 people whose  contributions and teamwork make the Company one of the world’s preeminent  problem solvers for the corrugated box manufacturing industry. 

At SUN, our objective  is to provide our employees a stimulating work environment designed to  encourage creative thought and maximize productivity.  Since the Company established an ESOP (Employee Stock Ownership  Plan) in 2002, 100% of the Company’s stock is held in trust for employees as a  qualified retirement plan.  Therefore,  participants have a vested interest in the results of their work and the  Company’s performance and growth. 

The Network Support Specialist will work in a team environment to provide professional support for end users and associated networks, hardware, software, and applications.  Network support specialists deal with system incidents and work on solutions to address any issues related to systems and applications used within the organization.  They identify problems and develop solutions and enhancements to ensure that the systems used within the company are functional and work at optimal efficiency.

Responsibilities:

• Maintaining, repairing and upgrading network and computer systems including patching
• Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems
• Monitoring network and systems to improve performance
• Evaluate and resolve network connectivity or communication systems issues.
• Develop and maintain documentation related to systems, software, or processes.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Utilize and maintain the helpdesk tracking software.  Respond to IT assistance requests.
• Provide user support regarding data telecommunication network issues.
• Maintain inventory of all equipment, software, and software licenses.
• Maintain backups for all servers in the network environment and test restore processes.
• Document system software changes and revisions to maintain historical records.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential.
• Willing to learn and work with new technologies
• Ability to perform and oversee complex tasks and prioritize multiple projects

Bachelor’s degree in Computer Science, Information Technology, or related discipline; experience in lieu of degree will be considered.

• Three years’ working experience in an IT related function required.
• Previous experience utilizing general networking principles and working with virtual environments.
• Proficiency in  working in Active Directory, Exchange, and Microsoft Office applications
• Previous experience in SQL database, ERP systems, CAD packages, and enterprise applications/software is a plus.
• Strong organizational skills with high energy, enthusiasm and the ability to nurture numerous projects simultaneously
• Must be people and team-oriented. Must possess the ability to encourage team problem-solving and a willingness to accept ideas and suggestions from others

In addition to ESOP  participation and highly competitive compensation, SUN Automation Group  provides a comprehensive employee benefit plan to its full-time employees:

• Medical/Prescription Insurance with Health Savings Account
• Dental Insurance
• Vision Insurance
• Short-term and  Long-term Disability Insurance*
• Life Insurance*
• Accidental Death  & Dismemberment (AD&D) Insurance*
• Dependent Care Flexible Spending Account
• Educational Assistance
• Paid Time Off, including 11 paid holidays each year, Illness & Personal Time,  and vacation pay.
• 401(k) Plan
• Bonus Program
• Direct Deposit
• Credit Union
• Safety Shoe and Prescription  Safety Glasses Programs
• Seniority  Recognition Program
• Employee Assistance Program