Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries.

Today the Eurofins Group is a leading provider of analytical services with :

• an international network of more than 400 laboratories across 44 countries in Europe, North and South America and Asia-Pacific
• over 35,000 staff
• a portfolio of over 150,000 analytical methods
• more than 360 million tests performed each year to establish the safety, identity, composition, authenticity, origin, traceability, and purity of biological substances and products, as well as carry out human diagnostic services.

Obervall objectives:         

• Lead the CRM IT area across Eurofins global footprint.
• Define and deliver the global CRM roadmap, including the deployment of projects, maintenance of the existing capabilities.
• Development of a team of > 20 people in the direct reporting line and > 40 resources globally.  
• Manage MS Dynamics CRM implementation and rollout global programs.
• Lead the maintenance of the MS Dynamics CRM Platform, ensuring the adherence to Eurofins standard IT-solution processes and service levels.
• Contribute to the continuous development and improvement of the Eurofins Global Core Solution.
• Coordinate and facilitate the adoption of new processes, solutions, and tools, by the key business stakeholders. Liaise with the National and Global Executive Management.

Specific assignements:

Overall Leadership

1. Focus on Risk Management and Stakeholder Management at the highest levels of the organisation (senior leadership including C-level).

2. Ensure appropriate, timely information about content and progress of the implementation-project to all stakeholders, including Steering Committee, the National Service Centre and Operating Business Units.

3. Overall coordination of Eurofins Global CRM IT Practice.

4. Strategic roadmap design, implementation, and roll-out of MS Dynamics CRM, as well as other global solutions that are part of the CRM landscape.

5. Budget management.

Program Leadership

1. Lead the deployment of the group MS Dynamics CRM solutions in various international locations (Europe, USA).

2. Manage the Project Managers to ensure the programs in scope are delivered in scope, on time, and on budget.

3. Report overall program status.

4. Leverage expertise to influence the identification and validation of User Requirements.

5. Drive the formalisation of Eurofins global standardised practice in process documentation.

6. Lead the user committees and / or local business units to integrate them into the CRM roadmap.

7. Act as the solution owner in the liaison with other IT Programs.

8. Contribute to the duly execution of the Release Management process, based on Scrum methodology, and coordinate with the offshore team located in Bangalore, India.

Customer Relationship Management Expertise

1. Process consultancy around the MS Dynamics CRM system.

2. Act as Solution Architect for the Customer Data, Sales & Marketing, Opportunity Management, and Service processes and reports.

3. Evangelize about Group Standard Processes and existing integration framework.

4. Lead the different training initiatives to local units on the MS Dynamics CRM tool.

• M.Sc., B.E. or equivalent in Information Technology or comparable field (Applied Math, Engineering, business degree with integrated IT, etc.). Alternatively: a business degree or unrelated higher degree with according technical work experience.
• MS Dynamics CRM certificates will be considered a plus.
• Certified Scrum master et PM Certification like PMP or Prince2 will be considered a plus.
• Strong communication and interpersonal skills, both at business level and technical level (e.g. architects, developers).
• Strong multi-tasking and organizational skills.
• Highly developed problem solving skills, tenacity, drive, proactive, creativity, planning and organizational abilities, strong improvement focus, and ability to work in a fast-evolving and fast paced environment.
• Strategic thinking: capacity to identify business needs and transform them into a strategic plan. Identifies solutions and selects the best combination of practices by taking an innovative approach to problem solving.
• Experience of delivering complex programs and managing multicultural and distributed teams within global organizations with many stakeholders.
• Builds trust with colleagues.
• Results oriented: demonstrate a “can-do” attitude – adaptability, flexibility and resourcefulness. Sets up high personal standards of performance, seeks out new challenges and initiates activities.
• English (Excellent command required in both oral and written English).
• Technical skills:
  • At least 5 years of experience in a related role Program Management in an IT context.
  • At least 10 years of experience with MS Dynamics CRM.
  • Experience in one or multiple of the following fields: Change Management, Business Process Management, CRM processes, Data management, and UML design.
  • Proven experience in designing and managing a complex project roadmap/pipeline; in budgeting and forecasting; in working with near-shore and off-shore teams.
  • Excellent understanding of potential impacts on cross functional processes.
  • Excellent command of Microsoft solutions (MS Office package, MS Project, MS Visio).
  • Prior technical experience with .net/ Jscript, SQL, BI, SOA will be considered a plus.
  • Experience with Scrum or other Agile methodologies will be considered plus.