Stellar Industrial Supply is a privately held, ISO/AS9120-certified premier industrial supplier. Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States.

We have invested in our business to maintain our profitability and stability. We partner with our customers and suppliers to provide individual products and individualized solutions that help you save costs and boost profit, efficiently and without frustration. We go onsite to handle purchasing, receiving and delivery; obtain competitive pricing; and manage tools and inventory.

Innovating our solutions, caring about our people, performing as one with our suppliers and customers. That is how we thrive—acting with authenticity and excellence that improves the customer experience, stakeholder trust, market leadership and value— to benefit all involved.

We are seeking a committed, computer savvy, energetic customer service professional, local to the Upland area, who is capable of handling a wide variety of scenarios including talking with customers on the phone, via email, in-person; helping out in the warehouse; and has the aptitude to become a subject matter expert.

Our Customer Service Representatives provide exceptional service by email, phone, in-person, and online. They process quotes, orders, and returns through our ERP system, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as Sales, Product Management, Solutions, etc.

Essential Functions and Responsibilities

•Address customers in a professional, courteous manner with a positive attitude and active listening

•Accurately and efficiently enter quotes, orders and returns into our ERP system (P21) while meeting or exceeding service level agreements and customer requirements

•Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results

•Expedite all service requests with urgency and accuracy to meet or exceed customer expectations

•Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals

•Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates

•Engage in continual learning of all Stellar service and product offerings

•Attend scheduled training sessions on product or process related content as necessary

•Understand and adhere to company policies and procedures.

Qualifications include, but are not limited to:

• 2 Years of customer service, inside sales or related experience required

• Proficient in Microsoft Office

• Excellent verbal and written communication skills

• Ability to connect positively with customers and others

• Desire to actively look for ways to help customers and Stellar teammates

• Experience with ERP type computer programs preferred

• Ability to work as an enthusiastic, goal oriented team player

• Comfortable working in a sales driven and service focused environment

• Display a consistent can-do attitude and willingness to improve

At Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including medical, dental, vision, disability, life insurance and 401k (including company match).

Thank you for considering Stellar Industrial Supply as an employer

For more information about Stellar Industrial Supply, please visit www.StellarIndustrial.com.