GATR Technologies is a fast growing satellite communications company in Huntsville, Alabama, that designs, develops, and manufactures unique inflatable satellite antenna systems.  For more information about GATR, visit our website at www.gatr.com.

Job Summary:

Work as part of the Customer Sales and Support team to ensure customer success, assist with training and troubleshooting, encourage follow-on sales, and maintain effective customer relationships. Provide onsite support to GATR customers, acting as first point of user interface for technical assistance and coordination. Initiate and track Return Material Authorization (RMA) actions, troubleshoot equipment issues, and coordinate and conduct GATR training. Serve as Subject Matter Expert for GATR-related issues and communicate results to Program Manager and all functional areas.

Duties and Responsibilities:

• Provide consistent communication and recurring presence at user sites

      o To support new customer deliveries and conduct new operator training

      o To verify operator proficiency, provide retraining, and identify additional equipment sale opportunities

      o To ensure continuity of relationship and generally maintain customer good will

• Determine level of product adoption and track program changes that affect GATR

• Conduct product training for the GATR user community

• Coordinate with Program Manager and Production to initiate RMA process

• Inspect RMA materials and identify required/suggested repairs/upgrades to meet GATR quality standards

• Track RMA progress through operations/test/final quality control and provide weekly summary of all RMA’s to customer and at weekly production meeting

• Coordinate with Purchasing and Operations to estimate cost and timing for repairs/upgrades

• Coordinate with Program Managers to define repair/upgrade agreements

• Troubleshoot, diagnose, and conduct depot- and field-level repairs

• Support customer and end user training and technical support issues

• Identify training needs; provide training course materials for customer trainers and technicians

• Participate in weekly scheduled meetings and travel to GATR headquarters on at least a quarterly basis

• Identify and maintain customer spares and stock inventory of GATR products

• Provide input, advice, and assistance during customer integration activities with GATR-related equipment

Knowledge, Skills, and Abilities:

• Strong knowledge of SATCOM fundamentals and communications technologies

• Excellent written and verbal communications skills

• Excellent organization skills with ability to establish priorities, work independently, and proceed with objectives without supervision

• Ability to represent the company on site and present the product positively and with confidence during all aspects of implementation

• Demonstrated knowledge of production and execution of work instructions

• Ability to read and interpret engineering drawings

• Proficient in Microsoft Office tools, including Excel, Word, and PowerPoint

Credentials and Experience:

• Bachelor’s degree or equivalent combination of education and experience

• At least 3 years of related experience in a communications, electronic maintenance, or integration environment

• SATCOM experience required

• Military experience preferred

• Networking experience preferred

We look forward to learning  more about you and encourage you to learn more about us at www.gatr.com. GATR offers competitive pay and excellent benefits plans.  We are an Equal Opportunity Employer and assure you that all of your information will be kept confidential according to EEO guidelines.