Hoist Group is the complete hospitality partner for hotels, health care institutions and public operations. With more than 20 years of proven hospitality experience, Hoist Group is the market leader in innovative High Speed Internet Access, Conference services, TV & Content solutions, PMS and back-office software as well as other guest-facing amenities. Many hotel chains, flagship independent hotels and public hospitals have entrusted their IT to Hoist Group. HQ is in Sweden and the company has offices in a total of 17 countries in the EMEA region. Hoist Group has annual sales of around 150 MEUR and employs about 600 people.

• Provide second and third line telephone and email customer support using the JIRA service desk.

• Analyse and troubleshoot problems using remote access.

• Resolving product (in particular Hotsoft) and networking issues where possible and otherwise escalating as appropriate.

• Assist Hotsoft consultants with inquiries affecting client’s software products and act as a liaison between
  internal teams to ensure a prompt and effective resolution of bugs and issues.

• Support Scheduled deployment support for our range of products including hotsoft

• Provide Hotsoft trainings

Key skills & Experience :

Must Have :

• 3-5 years’ experience in a support engieering positiom

• Networking, IP, and general technical knowledge to troubleshoot issues

• Knowledge of communication and security protocols, connectivity, network testing and firewalls

• Engineering and network design knowledge, capability to worl in a lab and deliver objectives in an autonomus way.
  

• Experience in Windows software and hardware support

• Good and effective communicator
  

• Initiative, analytical and methodical

• Excellent language skills (wiritten and spoken) English.

Plus:

• Experience working in JIRA service desk

• Troubleshooting data with SQL.

• .NET familiarity.

• Wifi technical knowledge

• Hospitality Experience

Hoist Group Portugal is searching for L3 Support Engineer. You will have a key role in the company and the opportunity to play a key part in the organization. We are seeking motivated and high energetic people. We offer a long term contract with a competitive salary.

Your Application:

If you are up for the challenge and interested in joining our team please attach a motivation letter and
copy of your CV in English, by clicking 'I'm Interested' or we welcome your application via our job portal:
https://jobs.smartrecruiters.com/?company=hoistgroup