Summary: 

Administrative position responsible for executing daily and other periodic operational and technical processes associated with the delivery and reconciliation of financial aid, including loans, to all student populations attending the University.  

 Primary Duties and Responsibilities:

• Daily query of virtual mailbox to draw in files from federal processor (COD).
• Generate origination and disbursement loan and grant files within PowerFAIDS system and export to COD.
• Run student account disbursement processes between the PowerFAIDS and Jenzabar systems.
• Communicate with Student Accounts personnel to ensure disbursement files are posted to student accounts in timeframes required by federal regulations.
• Weekly reconciliation of awards, amounts and dates for all awards as between PowerFAIDS, Jenzabar and COD systems.
• Send loan disbursement notifications to students and parents in compliance with federal regulations.
• Send Federal Direct Loan Exit Counseling notifications to students who have separated from the University.
• Reconcile exit counseling holds in Jenzabar system with the PowerFAIDS record of exit counseling completed by students.
• Respond to and cure all systems error messages associated with the exchange of files between PowerFAIDS, Jenzabar and COD.
• Respond to Student Financial Services Counselor inquiries regarding status of student loans and grants disbursements.
• Certify, award and process all private/alternative loans in the ELM system and in PowerFAIDS.
• Communicate with Queens Finance Office to ensure funding of private loans before disbursement to student accounts.
• Process disbursements of outside scholarships and reconcile with general ledger monthly.
• Have working knowledge of federal regulations, state law and university policies governing the processing and disbursement of financial aid in order to ensure compliance.
• Re-tool all relevant PowerFAIDS selection sets, as needed, to deal with changing terms, student populations, systems upgrades and changing processes.
• Provide superior customer service to students, their families, Student Financial Services personnel and other departments within the University.
• Maintain an exceptional level of confidentiality.
• Contribute to the ongoing conversation regarding improvement of operational and systems processes as part of the collective effort to ensure Student Financial Services delivers the highest possible level of efficiency and customer service.

 Secondary Duties and Responsibilities :

• Send periodic electronic communication to various student populations, including missing document notification, federal direct loan MPN and Entrance Counseling needs, and other communication as needed.
• Serve as back-up for monitoring the financial aid office general email account.
• Run other Student Financial Services systems-based processes, as necessary.
• Ensure adequate back-up is in place when out of the office.
• Be familiar with all relevant Student Financial Services Policies and Procedures to ensure compliance.

Non-essential Duties and Responsibilities:

• Other duties and special projects may be assigned to meet university needs.

Skills, Knowledge, and Experience Required:

• Bachelor’s degree, or equivalent education and experience
• Proficiency with Microsoft Excel, including V Lookup and Pivot Tables.
• Experience working with Microsoft Access databases preferred.
• Financial aid, finance, accounting experience is preferred.
• Excellent interpersonal, communication, organization and analytical skills.
• Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty and other constituencies.
• Experience in multi-task and detail operations.
• Ability to work both independently and collaboratively towards the optimum delivery of service to the customer.
• Working knowledge of federal and state regulations regarding student financial aid preferred.
• Flexibility in work schedule to accommodate limited evening and weekend hours.
• Proficiency with Microsoft Office.
•  Preference given to candidates with PowerFaids and Jenzabar software experience.

Physical Requirements (with or without reasonable accommodation):

• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at http://www.queens.edu/Documents/HR/About-Queens.pdf

 Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.