Company Overview

Spear is one of the world’s most respected providers of continuing education and support to dentists and their teams, helping them pursue and achieve great dentistry. Spear leads the way with an exceptional curriculum, inspired faculty and on-demand learning.

Our growing organization is driven by our collective desire to provide the finest continuing education experience and product offerings that directly address the clinical and business challenges that many dentists face today. Our aim is to ensure that our clients have the best resources available as they accelerate their educational and professional development.

Product Overview

Spear Practice Solutions is a complete business and clinical service that helps practices reach their full potential by combining consultant expertise, education and real-time analytics. Our Practice Analytics provides clear, 360-degree data to help practices make sound business decisions and provide real-time insight into comprehensive practice analysis, business intelligence, performance reports, projection models, goal setting and tracking tools. Our expert consultants help shape dental team and cultivate a culture of success in each practice.

What We're Looking For

Spear is looking for a strong Product Manager/Owner to join our talented and innovative organization. Someone who gets excited by challenging projects and thrives in a fast-pace environment will be a great add to our collaborate team. The ideal candidate is an influencer peer leader as focuses on delivering high quality results.

Role Summary

Execute Product Roadmap & Content Roadmap enabling high quality delivery of consulting services, leveraging a formalized and scalable "Consulting Framework" used by Spear Practice Solutions with a 90%+ retention rate and at a 30:1 client to consultant ratio capability.

• Understand the current landscape and roadmap
• Execute an on-going process, as defined by the Head of Product, that aggregates, organizes and prioritizes product feedback from multi-channel sources for the analytic platforms and Consulting Framework.
• Develop insights from feedback to guide future product features for 2017-2018 product roadmap strategy.
• Establish a process that defines role responsibilities using current resources to triage, organize, and deliver insights from internal/external feedback.

Partner with various key stakeholders to improve SPS consulting effectiveness by implementing changes to consulting workflow, analytics platform features, and content deployment strategy.

• Identify and implement immediate impact process changes within the Client On-boarding phase to reduce time from reservation agreement to go-live.

• Identify and implement changes to consultants’ workflow process/tools to increase customer to consultant ratio from 14:1 to 30:1 while maintaining/improving client satisfaction.
• Evolve processes within the member journey phases [Practice Prep, On-boarding, Consulting Immersion (Action Center), Renewal] as identified to yield additional consultant productivity.
  

• Work with Development team to execute clean up and simplification of the analytics platform

Previous Experience

• 3-5+ years of Agile Product Management Experience
• 3-5+ years working in a SaaS Organization

Competencies

Product Management Strategy, Planning & Execution

• Creates and develops product strategies and plans.
  
• Develops marketing programs in collaboration with sales
  
• Develop and manage pricing strategies for different categories
  

Demonstrates strong project management and leadership skills

• Strong Communication - engineering, marketing, manufacturing, and sales teams. These communications are the basis for product development
  
• Able to build strong working relationships across all levels of the organization
  
• Prioritizes features, build consensus and coordinate product schedules
  
• Demonstrates strong problem-solving skills

Market Research for Competitive Advantage

• Skills to analyze data from multiple viewpoints including market data, competitive offerings, and other information sources.
• Ability to understand customers’ needs to provide a competitive advantage.
• Ability to distinguish product placement within the competitive arena

Technology

• Understand how to use and demonstrate the ability to use different types of programs and tools such as a business process management software, task management software, workflow management software, project collaboration software for teams, etc.
  

All your information will be kept confidential according to EEO guidelines.