WE ARE A HUMAN EXPERIENCE AGENCY.

What we do: We help brands get closer to their customers.

Brands today must build stronger customer intimacy in order to keep pace with their competitors. Customers desire human relationships with the brands they buy. They want real-time communications. They expect personalized experiences, mobile experiences, excellent customer service and greater satisfaction. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by strengthening the human connections between a brand and its customers. Only by applying data-driven human insight to the customer journey can we leverage the right technology at the right time with a compelling, relevant story.

The resource manager will support the Project Management Office, at Luckie, with efficiently managing employee availability and utilization across all accounts & projects. This role will report directly to the VP, Delivery and partner closely with all project managers, account managers and department leaders within our organization.

Responsibilities and Duties

The Resource Manager has three areas of responsibility (specific duties of each are explained below)

Planning, Analyzing, Evaluating

• Works with project managers and functional leads to assess talent needs, acts as point of contact to book and confirm resources
• Able to recognize internal project needs or risks
• Able to match team members against project needs
• Manage and resolves resource booking conflicts
• Manage resourcing forecast spreadsheets for all departments based on input from weekly meetings with Project Management team
• Assists in locating freelance/contracting talent across multiple departments
• Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
• Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues
• Recommend process improvements for Resource Management
• Responsible for managing overall utilization
• Work to resolve any issues regarding under or over allocations of current staff members

Team Leading, Coordinating, Managing

• Manages and produces appropriate reporting and analysis associated with effectively managing all resources across departments
• Schedules and runs all resourcing meetings with Project Management and facilitate resourcing issues / conflict resolution
• Meets, individually, with departmental and account/project leaders, on a weekly basis, to proactively assess resource needs
• Serve as liaison between internal stakeholders around shifting priorities or scheduling conflicts
• Maintains communications with appropriate agency and client personnel to ensure positive workflow. Escalating exceptions and issues to Director level as required.
• Champion internal systems for higher productivity working

Financial & Administrative

• Partner with Human Resources to support “new hire” paperwork for employees
• Track and manage freelance “bench” support
• Manages freelancer/contractor invoices to ensure they are routed appropriately within account/project management and finance
• Support monthly billing process, where appropriate, as it relates to freelance resource utilization

2 years project management, workflow or resource management

Bachelors degree or equivalent experience

Experience within an agency preferred

A human experience agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that work for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have donuts and meat muffins on Friday.

 PARTIAL CLIENT LIST

Glaxo Smith Kline

Little Debbie Snacks

Drakes Cakes

Regions Bank

Schutt Sports

Benchmark Rehab Partners

Piedmont Hospital

Alabama Power

Gulf Power

Williamsburg, Virginia Tourism

Brown Forman Distillers