Support Associate

  • Full-time

Company Description

CoEnterprise is a leading provider of B2B software and professional services. We strive to continue to embrace our collaborative environment, hire individuals who take ownership in all they do and display excellence in all their work. This is how we continue to deliver the highest degree of client satisfaction since we were founded in 2010.

Job Description

CoEnterprise is looking for a passionate, driven Support Associate for our Managed Services team.

Responsibilities include:

  • Providing white glove L1, L2 and L3 technical support services for B2B integration technologies
  • Troubleshooting, researching, and resolving business critical system issues under pressure
  • Giving expert advice and guidance to customers on advanced B2B technologies and concepts
  • Ensuring 100% customer satisfaction at all times
  • Upholding and being held accountable for meeting defined Service Level Agreements (SLAs)
  • Facilitating post-outage reviews (POR), creatingService Incident Reporting (SIR), and developing and delivering Root Cause Analysis
  • Providing technical mentoring to customers and peers

  • Provide 24/7 on-call support for designated systems as well as for others on Support Team

Qualifications

  • Bachelor’s Degree in Computer Science, Management Information Systems, or similar
  • Knowledge of Windows, LINUX or UNIX (Solaris, HPUX)
  • Experience with file transfers (FTP, or SFTP and HTTP)
  • Passion for technology, adaptable, and the desire to continually learn new skills
  • Team player with the desire to help others
  • Self-driven, self-motivated, and the ability to get things done
  • Strong interpersonal and communication skills
  • Strong analytical and conceptual skills both written and verbal
  • Ability to document detailed step by step instructions on technical topics
  • Experience working with database technologies: Oracle, SQL Server, Sybase, or MySQL a plus
  • Knowledge of B2B and/or ESB platforms are a plus
  • Experience with trading partner onboarding, mapping, communications (VAN, AS2, HTTP), ANSI and XML standards are a plus
  • Experience with Sterling Integrator/ Gentran Integration Suites are a plus

Additional Information

Here is a small sample of our benefits and perks we offer:

  • Comprehensive Medical, Dental and Vision
  • Matching 401k
  • Generous PTO policy
  • Commuter Benefits
  • Happy Hours and other fun events
  • Game/Break Room
  • Bagel Wednesdays