Customer Support/SATCOM Trainer

  • Full-time

Company Description

GATR Technologies is a fast growing satellite communications company in Huntsville, Alabama, that designs, develops, and manufactures unique inflatable satellite antenna systems.  For more information about GATR, visit our website at www.gatr.com.

 

Job Description

GATR Technologies has an immediate opening for a Customer Support/SATCOM Specialist with the following credentials and experience:

 

  • Bachelor’s Degree in Business, Marketing, or Engineering and 5 years related experience, or equivalent combination of education and experience
  • SATCOM experience required
  • Military experience preferred
  • Networking experience preferred

 

Job Summary:   Work as part of the Customer Sales and Support team to ensure customer success, assist with training and troubleshooting, encourage follow-on sales and maintain effective customer relationships.

 

Duties and Responsibilities:

  • Plan, develop, and conduct product training for the GATR user community
  • Upgrade and maintain training materials to customer requirements and with proper controls
  • Support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers
  • Travel  to customer sites to support new customer deliveries and conduct new operator training and to verify operator proficiency, provide retraining, and identify additional equipment sale opportunities
  • Participate in weekly scheduled meetings with VP for Customer Sales & Support
  • Maintain customer tracking program to maximize use of account metrics

Qualifications

Knowledge, Skills, and Abilities:

  • Excellent written and verbal communications skills
  • Excellent organization skills
  • Ability to represent a company on site and present the product positively and with confidence during all aspects of implementation
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Strong knowledge of SATCOM fundamentals, basic network management
  • Work as part of a team to accomplish common goals

 

Special Requirements:

  • Considerable travel required (up to 50%)
  • Must be able to lift 50 pounds and stand for extended periods of time
  • Must have the physical flexibility to kneel, squat, and bend

 

Additional Information

We look forward to learning  more about you and encourage you to learn more about us at www.gatr.com. GATR offers competitive pay and excellent benefits plans.  We are an Equal Opportunity Employer and assure you that all of your information will be kept confidential according to EEO guidelines.