Customer Success Manager

  • Full-time

Company Description

DNN provides a suite of solutions that make designing, building and managing feature-rich sites and communities fast, easy and cost-effective. The DNN Platform CMS is the foundation for over 800,000 websites worldwide and powers Evoq Content. Evoq Engage, our newest solution, enables businesses to create immersive, interactive communities. Thousands of organizations like Bank of America, Aetna, True Value Hardware, Whirlpool, the National Football League (NFL), the US Department of Defense (DoD) and Sports Direct have leveraged DNN to deploy highly engaging business- critical websites. Our rapid growth in product sales and deployments resulted in DNN being named one of the fastest growing private companies in America by Inc. Magazine in 2011 and 2012.

DNN is seeking a dynamic Customer Success Manager to join our team. Our team is aggressive, moves fast, and we go for the win. If you're our ideal team member, you are flexible, have a skilled eye for detail, work hard, and take great pride in your work. You believe “the customer comes first” and you use that mantra to guide your decisions and actions.

Job Description

Responsibilities 

The objective of this role is to ensure successful implementation and use of our products and in the process uncover and qualify upsell opportunities within our existing client base.  

  • Place outbound calls and emails with a consultative approach to insure successful product use and satisfaction
  • Identify and escalate client issues to Account Managers and Technical Support
  • Identify, qualify, and escalate upsell opportunities to Account Managers
  • Assist with and ensure successful on-boarding of new accounts
  • Share customer-provided product feedback to the DNN Product team, to help inform the product roadmap
  • Provide a bridge to the DNN Marketing team to help source opportunities for customer testimonials and case studies

Qualifications

Required Skills and Experience 

  • 2+ years of sales or customer success experience
  • Experience in Microsoft Office Outlook, Word, and Excel
  •  Excellent written and verbal communication skills 
  • Ability to work in a visible and highly accountable position in a growing ambitious company 
  • Passion for sales, customer success, and technology 
  • Comfortable working knowledge of our software and how it can be applied to solve business issues (training is provided) 
  • Experience using SalesForce.com preferred 
  • University Degree/College Diploma or equivalent experience

Additional Information