Summary: Full-time, salaried position responsible for providing technical expertise, data manipulation, support data analysis and report development for the Students Accounts unit of the Student Financial Services Department.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Functions:
• Design, develop and validate the data tables used for student account charges.
• Create and maintain reports using Jenzabar data, providing for SFS institutional, state, federal and foundation needs.
• Manage the 1098t and 1042-S IRS tax documents process according to government standards. Produce the government data files, submit files to the IRS and interact as needed with students to ensure data is received.
• Provide the interface and accurate timely data transfer between college vendors such as SALT, Chartwells, Wiley and as well as departments within the university.
• Manage all upgrades to the Jenzabar system and serve as the subject matter expert on the student account charges and produce timely and accurate statements to students.
• Update and develop online forms, report templates and term and specific messaging.
• Assist the Senior Director of Student Accounts in the overall management of the student account AR and the servicing of student accounts by the unit.
• Chair the SFS Coordination Committee with representatives from all applicable university departments.
• Other special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University.

Experience, Knowledge, Abilities, and Skills Required
• Bachelor’s degree and 3-4 years of experience managing relational databases, or equivalent combination of education and experience.
• Higher education and Jenzabar experience preferred.
• Excellent computer proficiency required, with experience in ERP systems and database support, strong proficiency in MS Office including Access and SharePoint.
• Proven ability to be successful in a fast paced team environment and exceptional attention to detail.
• Excellent critical thinking and problem solving skills and ability to quickly learn and apply new information.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up and follow-through skills
• Ability to build and maintain collaborative working relationships to ensure student’s best interests are upheld
• Proven ability to safeguard sensitive and confidential information; familiarity with FERPA regulations
• Proven customer service skills and enthusiasm for providing exceptional service to diverse populations not limited to students but to families and the university community at large.
• Ability to work with minimum supervision as well as accept and provide direction as needed.

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions
• Work in office environment, involving contact with students, faculty, staff, parents, and service providers.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Occasional night and/or evening hours required to meet requirements of the position.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution supplemental retirement plans, vacation and paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.