SUMMARY: Responsible for managing the counseling program at Queens Health and Wellness Center. Directs planning, evaluation, assessment and marketing of counseling services. Interfaces with all Student Life Units, academic departments, other college offices, and student groups to assess program needs and develop appropriate responses. Assists in the development of policy affecting the health and wellness environment of the University, as well as serving as a member of the Student Support Team. Provides individual and group counseling for students to include emotional, developmental, and psychological. Supervises and coordinates the care administered by other mental health providers. Serves as professional consultant to faculty and staff members on matters related to the wellbeing of students. Participates in interdivisional programs to increase student access and retention. The successful candidate will be an experienced, strategic, and clinically strong leader with an excellent record of progressive operational, administrative and management experience; possess an in-depth understanding of the psychological challenges and mental health needs of a globally diverse university student body; have an understanding of a systems perspective with regard to strategic outreach and providing holistic and integrated health and counseling services to students; and have demonstrated expertise in crisis intervention and management. Communication skills are critical and the successful candidate must have a good understanding of cross-cultural communications and possess strong writing skills and the ability to represent the University at the highest level. Performs related duties as assigned.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Duties and Responsibilities
• Ensure that the counseling program within the Health and Wellness Center (HWC) provides integrated, comprehensive high-quality mental health services to students
o Provide direct services to students of the University including face-to-face counseling and evaluation, outreach, and crisis response (during normal business hours)
o Provide case management for counseling clients
o Provide leadership for the development of culturally appropriate services that meet the needs of a diverse student population
o Participate as a member of the HWC leadership team
o Update counseling policies and procedures and addressing potential legal and liability issues associated with providing mental health services
o Supervise counseling staff, including MA candidate intern
o Coordinate schedules of counseling staff
o Provide administrative leadership for all of Health and Wellness Services when the Assistant Dean is unavailable
• Serve as a resource for the campus community
o Available to consult with administrators, faculty, staff
o Promote the health and wellness of individuals, and contribute where appropriate to facilitating health and wellness of the University community
o Recruiting, interviewing, and selecting counseling interns annually
o Ensuring high quality training experience for counseling interns
o Provide programming in the form of psychoeducational groups, contained classroom presentations, and training of resident advisors which can fluctuate throughout each semester

Non-essential Duties and Responsibilities
• Other duties and special projects may be assigned to meet department and university needs
• Assist students and other guests who visit the office
• Serve on committees and task forces with faculty, staff, and students
• Consistently serve as an advocate for diversity and cross-cultural understanding to create a welcoming campus to all students

Education, Licensure, and Experience
• Master’s Degree in Mental Health Counseling required
• Licensed Professional Counselor (LPC) in North Carolina required
• Licensed Professional Counselor Supervisor (LPCS) preferred
• Previous supervisory experience required
• Three-five years of related experience, which must include experience as a licensed clinician providing mental health treatment in a college or university counseling center and progressively responsible administrative experience in a university counseling center
• Experience providing care and guidance to emerging adults
• Demonstrated knowledge of student development theory in a mental health context; current psychological/counseling practices and methods; effective strategies for responding to crisis situations and effective mental health promotion strategies.
• Experience working in a university counseling center which has a Masters-level counseling internship program

Required Knowledge, Skill, Abilities
• Effectiveness and experience in working in interdisciplinary clinical and educational settings
• Extensive knowledge of campus based mental health systems and understanding of how those systems fit within the larger context of a university
• Possess knowledge of applicable laws, ethical standards, and has ability to give direction effectively
• Experience and effectiveness as a supervisor of mental health professionals. Demonstrated ability to give corrective feedback and facilitate development
• Expertise and effectiveness in short-term therapy, crisis intervention, and diagnostic issues common in a college environment
• Professionalism including punctuality, organization, timely and accurate documentation, and effective and professional verbal and written communication skills
• Models professional excellence and inspires confidence in others via interpersonal manner and expertise
• Ability to establish working relationships, professional rapport, and effectively accomplish work within a university setting that includes a wide array of individuals, groups, policies, and processes
• Ability to work collaboratively and effectively with individuals and organizations within and outside the university
• Public speaking expertise and large group facilitation skills
• Participate in student life programs to increase student success and retention
• Promote and develop outreach such as suicide prevention, workshops, training and presentations on mental health issues
• Advocate for students needing referrals or specialized services

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations, and use a computer system - 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors, and students - 75-100% of the time
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copier, and computer systems - 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus - 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly - 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects - 50-74% of the time
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions - 75-100% of the time

Work Conditions
• Work in office environment, involving contact with students, faculty, staff, parents, service providers and vendors
• Requires willingness and ability to work flexible hours, including evenings and weekends
• Work related stress: stress from work-related situations such as those involving challenging, urgent, time-sensitive, or multiple matters

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution supplemental retirement plans, vacation and paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.