PPRO is one of the fastest growing FinTech businesses in Europe, acting as a value-added hub for alternative payment methods servicing Payment Service Providers globally. PPRO’s products and services span the entire payments value chain from acquiring through issuing and processing.

PPRO is a FCA regulated and EU certified financial institution with an e-money license. We are headquartered in London, and with offices in Munich, Cologne, Gibraltar, Sibiu, Luxembourg and Atlanta.

Our teams are growing rapidly with a diverse group of more than 25 nationalities, all united in a dynamic culture with a common purpose to deliver the best possible products and services to our partners and customers. PPRO people are characterised by their desire to succeed, team spirit, high energy, professionalism and willingness to take on complex challenges and find simple, elegant solutions.

Are you looking to be part of a dynamic and innovative FinTech company that is changing the way we make payments? Are you interested in working in a fast-paced environment with people from all around the world? Then join PPRO as our Call Center Specialist in Sibiu, Romania.

As a Call Center Specialist in our call center, you will work in an international team receiving, investigating, and responding to all customer inquiries regarding our products and services. You will perform the following duties:

We are looking for Italian, and English speakers on a full-time basis.

KEY RESPONSIBILITIES

• Engage with customers by phone/email concerning products and services
• Determine client inquiries by actively listening and clarifying desired information in order to accurately provide solutions
• Resolve client inquiries by researching, exploring alternative options, implementing solutions, and escalating unresolved issues
• Always learning, retaining, and refreshing job knowledge in order to relay the correct solutions to clients
• Ability to provide high quality service in a fast-paced environment
• Follow up with clients to provide advice and or information necessary to process our products
• Complete any additional tasks or responsibilities that management assigns
• Use different tools for analytics to service our customers in the best possible way
• Sell additional products or services by recognising opportunities to cross sell
• Take ownership for great customer experience and engagement, and be the face of our brand to customers

What You Need to have

• Italian, and English speaker with excellent communication skills, both verbal and written
• 3 years of call center experience in an international environment
• Must have knowledge of customer service principles and practices, and the ability to type
• Strong interpersonal and analytical skills
• Demonstrate ability to resolve difficult client exchanges by providing a high quality and service focused experience, and giving applicable solutions
• Good working knowledge of software (Excel, Word, Microsoft Office, etc.), and have the ability to adapt to new technology as tools continue to evolve
• An additional language skill is an advantage
• E-payment experience is an asset
  
  

What We Need to See In You

• Ambition to be the best at what you do
• Ability to provide excellent service with a client centric focus
• Professional and courteous phone manner in order to service clients and handle sensitive inquiries
• Ability to work in an international environment 
• Eager to learn and adapt quickly

WHY JOIN US

• Grow your expertise and career in one of the fastest-growing companies at the forefront of the fast-growing digital payments revolution—without all the stuff slowing you down in big companies
• Gain experience in one of the top 5 industries: Next to biotech, 3D printing, the Internet of Things and AI, FinTech is one of the hottest industries out there
• Be well rewarded for good performance, proactivity and creativity
• Carry out challenging and interesting tasks at the forefront of the online payments movement
• Learn how to get along with just about anybody worldwide. You will work with a highly motivated team comprising members of more than 30 nationalities

You must be eligible to live and work in Romania. All your information will be kept confidential according to EEO guidelines.