Coastal Urge is a retailer that sells top-quality apparel and accessories to outfit the coastal, outdoor lifestyle. Five permanent locations merchandised with brands including Patagonia, The North Face, prAna, Mountain Hardware, Vineyard Vines, Southern Tide, Lilly Pulitzer, TOMS, L Space, Vitamin A and more serve customers in North and South Carolina. Mobile retail operations extend along the Eastern seaboard. At one location there is an extensive standup paddleboard and bicycle sales and rental operation. The founders started the company in 2008 to cater to like-minded individuals who enjoy spending their days outdoors and want to outfit their lifestyles with premium clothing and equipment.

Coastal Urge is seeking a Rental Operations Assistant Manager for the Bald Head Island location. This is the perfect opportunity for an individual with a love of the outdoors, including paddling, kayaking, fishing, surfing, kiteboarding, and other saltwater sports. It’s a one in a million chance to live and breathe with the rhythms of a coastal barrier island for the summer.  

While the individual does not have to be a podium finisher in paddle related events, they should have knowledge and enthusiasm about stand up paddling and experience teaching adults, children, and family groups how to stand up paddle and stand up paddle surf. CPR certification and first aid training are required, but can be obtained prior to accepting the position. 

The Rental Operations Assistant Manager is responsible for ensuring red-carpet service for all rental customers. From delivery to lessons and tours, maintaining rental equipment and assisting with booking, the Rental Operations Assistant Manager will have a hand in all daily operations.  

Coastal Urge is the premier water sports vendor on Bald Head Island, and all staff represent the company at all times when on-island. 

All staff, including Rental Operations Assistant Manager and Paddleboard Specialists will pitch in and help in the retail location—on the floor and assisting with rental bookings—when not scheduled to be out on tours. Staff will also deliver and maintain equipment, including bicycles, and must be able to lift such equipment onto and off the water, as well as on and off vehicles for transport. Bald Head Island is an “all hands on deck” experience, and the shoulder seasons can be slower for rentals and tours, leading to more floor time in retail. Because they work in close quarters, the staff develops quite a camaraderie, among themselves, and among the other staff and visitors working and staying on the island.  

Ability to think on your feet and problem-solve are a must. Training in conflict resolution and communication is helpful. 

This position has many set responsibilities, but we are looking for self-motivated individuals who can bring new experiences to guests and residents of Bald Head Island. If you are interested in creating new programming, please note that in your application. 

The Job  

- Booking rentals and excursions on phone, online, and in person 

-Working the retail floor when needed. 

-Learning about island environment and wildlife for use during eco-tours.  

- Guiding excursion clients on the water during paddleboard tours. 

- Delivering and picking up stand up paddleboards and bicycles to and from island homes with Coastal Urge electric vehicles.  

- Generating sales by providing outstanding customer service. 

- Greeting the customer, attending to customer needs and building and nurturing a loyal customer base while making safety a primary focus. 

- Keeping equipment and grounds maintained to company guidelines. 

- Opening and closing the store to specifications, completing associated tasks and maintaining accurate completion records.  

-Working all day in a hot environment on water 

- Reducing inventory shrinkage by following all inventory policies. 

- Completing other associated duties as required. 

- Demonstrable experience and skill as a SUP guide. 

 -Ability to manage other staff. Conflict resolution skills are essential. 

 -CPR and first-aid certified. 

 -Lifeguard Certified or proven experience. 

 - Ability to lift paddleboards, bikes, and equipment onto golf carts and storage racks, as well as the ability to tow clients back to shore if necessary. 

 - Love of the outdoors and live an active outdoor lifestyle with emphasis and ability to provide competent information to guests. 

 -Team player. 

 -Able to multitask.

PHYSICAL REQUIREMENTS: 

- Ability to stand for entire shift, lift 50 lbs, and use equipment such as hammers, ladders, etc. Must not afraid to roll up sleeves. 

- Owns reliable transportation. 

Position requires 40-50+ hours per week, with weekend and holiday scheduling. 

Great benefits including  free equipment rentals, discounts on merchandise- all included with this position.  

When applying, please specify your wage expectation and why we should consider you for the position.