Spear is one of the most respected brands in continuing dental education, leading the way in quality, innovation, and caliber of curriculum and staff. We engage and support our dental community through offering continuing education via small group learning, a variety of on-demand online platforms and live events at our beautiful Scottsdale campus. In addition, we offer our clients practical business solutions through a combination of practice analytics, proactive consulting, coupled with our world-class educational offerings.

The Telecom and Systems Administrator mission is to provide communication system administration and support. To also proved end user support of service requests in a professional and timely manner. This relates to all technology including: desk phones, softphones, mobile phones, network, workstations, servers, printers, and vendor specific hardware and software.

Role Overview

Provide system administration and technical support on unified communication system.  Resolve queries on technical issues and support Spear IT infrastructure.

• Performing Communication system administrative and support duties as required to maintain enterprise unified communications system
• Respond to requests for technical assistance via Jira Service Desk, phone, electronic communications, and in person
• Desk phone, headset, and mobile devices support to include: Set up, configuration, moves, software installation, security applications and upgrades, fault finding and sending in for repairs

Provide effective technical assistance on support desk support issues. Answer queries on technical issues and fully support Spear IT infrastructure. 

• Respond to requests for technical assistance via Jira Service Desk, phone, electronic communications, and in person
• Provides resolution for escalated service tickets
• Laptop and desktop support to include: Set up, configuration, software installation, security applications and upgrades, fault finding

• 2 years’ experience with systems administration and/or VOIP telecom systems (Move, add, changes, basic telecom system administration)
• Experience with Contact Center Solutions
• Customer-oriented with 2+ years’ experience in desktop support
• Advanced trouble-shooting skills with a good understanding of computer systems, server environments, mobile devices and other tech products
• Ability to excel in fast-paced a complex, dynamic environment in which you will need to simultaneously manage multiple priorities that vary in scope and complexity
• System administration skills with Microsoft systems
• Basic understanding of ITIL standards
• Experience working in an Agile environment, a plus

EEO

• All your information will be kept confidential according to EEO guidelines.