GATR Technologies is a fast growing satellite communications company in Huntsville, Alabama, that designs, develops, and manufactures unique inflatable satellite antenna systems.  For more information about GATR, visit our website at www.gatr.com.

Job Summary

Provide full-time support onsite with customer by managing Return Material Authorization (RMA) actions, troubleshooting equipment issues, and conducting GATR training. Serve as the onsite Subject Matter Expert (SME) for GATR-related issues and communicate results to Program Manager and all other functional areas.

Duties and Responsibilities

• Coordinate with Program Manager and Production to initiate the RMA process
• Inspect RMA materials and identify required/suggested repairs/upgrades to meet GATR quality standards
• Track RMA progress through Operations/Test/Final QC and provide a weekly summary of all RMA’s to customer and at weekly production meeting
• Coordinate with Purchasing and Operations to estimate cost and timing for repairs/upgrades
• Coordinate with Program Managers to define repair/upgrade agreements
• Troubleshoot, diagnose, and conduct depot and field level repairs
• Travel locally to customer and end user sites to support training and technical support issues
• Identify training needs; Provide training courses and material for customer trainers and technicians on GATR products
• Participate in weekly scheduled meetings and travel to GATR headquarters on a bi-monthly or quarterly basis
• Identify and maintain customer spares and stock inventory of GATR products
• Provide input, advice, and assistance during customer integration activities with GATR-related equipment
  

Knowledge, Skills, and Abilities

• Strong knowledge of SATCOM fundamentals and communications technologies
• Excellent written and verbal communications skills
• Excellent organization skills with ability to establish priorities, work independently, and proceed with objectives without supervision
• Demonstrated knowledge of production and execution of work instructions
• Ability to read and interpret engineering drawings
• Proficient in Microsoft Office tools, including Excel, Word, and PowerPoint

Credentials and Experience

• Bachelor’s degree in Business or Engineering, or equivalent combination of education and experience
• At least 3 years of related experience in a communications, manufacturing, or integration environment
• SATCOM experience required

Special Requirements

• Some travel required (at least 25%)
• Must be able to lift 50 pounds, work outdoors when necessary, and have the physical flexibility to kneel, squat, bend, or stand for extended periods of time
  

We look forward to learning  more about you and encourage you to learn more about us at www.gatr.com. GATR offers competitive pay and excellent benefits plans.  We are an Equal Opportunity Employer and also make employment decisions without regard to disability or protected veteran status.  We assure you that all of your information will be kept confidential according to EEO guidelines.