Spear is one of the world’s most respected providers of continuing education and support to dentists and their teams, helping them pursue and achieve great dentistry. Spear leads the way with an exceptional curriculum, inspired faculty and on-demand learning.

Our growing organization is driven by our collective desire to provide the finest continuing education experience and product offerings that directly address the clinical and business challenges that many dentists face today. Our aim is to ensure that our clients have the best resources available as they accelerate their educational and professional development.

• On-boards and provides support during customer on-boarding
• Develop training guides (written, video, other) to support customer-facing platforms, video embeds for websites, Chromecast/waiting room videos, other products lines
• Provide technical support for Chromecast videos to support Waiting Room videos
• Communicate and triage technical issues
• Support debugging efforts
• Support new product development form a User Advocate perspective (prioritization and UX)
• Aid in QA support for new features
• Update CRM on all customer interactions and outcomes
• Train Sales and MSA teams on features and best practices
• Train MSA team how to onboard customers to applicable systems

QUALIFICATION & OTHER REQUIREMENTS

• Subject-matter expert on all customer functions of Spear Online, Study Club, Faculty Club and Cerec online platforms
• Familiar with Windows, Mac OS, iOS, Android, Wifi, Network settings and technologies, troubleshooting, remote troubleshooting and Chromecast
• Ability to effectively and professionally communicate in clear English; face-to-face, over the phone, email, chat and in other written forms.
• Ability to understand technology at a deep technical level and coach non-technical customers.
• Similar work experience
• 3+ years of experience in solving technical customer support issues via phone
• Prior experience in the technical applications side of the dental industry is a plus, but not required

All your information will be kept confidential according to EEO guidelines.