Accounting Operations Specialist

  • Full-time

Company Description

At Spear our mission is to help dentists and their teams in the pursuit of “great dentistry.” As the market leader in clinical and practice growth solutions we offer our clients' practices holistic solutions ranging from a full Learning Management System and CE eligible content for every role in the practice, to practice consulting with a robust analytics platform to support meeting practice objectives. We partner with our customers and provide solutions that complement their normal workflows such as annual subscriptions for patient engagement tools including; waiting room videos, website videos, and chair side patient engagement videos to improve patient case acceptance.

Job Description

Spear Education is hiring an Accounts Receivable Specialist. The person in this role will communicate with the company’s customers to ensure the timely collection of customer payments. This person will also frequently work interdepartmentally, building relationships with sales team members to help the company’s customers succeed. The position is ideal for someone wanting to gain valuable experience within a corporate accounting department and grow within!

Role Snapshot
• Collect overdue balances from delinquent customers

• Monitor and report on the statuses of customer payment arrangements
• Process order changes for customer account changes
• Process customer credits and refunds
• Recommend and implement process improvements for payments

Daily Responsibilities 
• Taking outbound and inbound phone calls with current members to discuss their accounts
• Partner with sales organization to keep members accounts updated and process any outstanding payments
• Update necessary team and leadership on current members accounts
• Provide excellent customer service to members and provide recommendations for client accounts

Qualifications

• 2-3 years of experience with customer collections in a professional environment
• Some accounting experience, recording and reconciling transactions
• Intermediate knowledge of MS Excel and other MS Office applications
• Experience with ERP systems, NetSuite or Salesforce.com preferred
• Innovative, growth-oriented mindset and a commitment to helping customers succeed
• Self-motivated and organized with excellent time management skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Mostly sedentary position, normal bending, stooping and lifting required. Must be able to stand for extended periods of time while filming. Must be able to lift 25 pounds unassisted. Must be able to visually interpret written text, prepare written documents, communicate via telephone and use a variety of computer based business applications. Must be able to visually discern the color spectrum. Must be able to visually and audibly discern artifacts & noise in A/V systems.

Work Environment
Desk & Video Work: Office environment, moderate noise levels, comfortable temperature, no extreme conditions.