Customer Service/Site Support

Company Description

Stellar Industrial Supply, founded in 1988, consults on over 35,000 MRO, metal working, safety and janitorial and sanitation products on complex applications ranging from aerospace, marine, food, general manufacturing, machine and metal working shops, and commercial construction projects throughout the United States. For more information about Stellar Industrial, please visit www.StellarIndustrial.com.

Job Description

We are seeking a customer service professional to work mainly on-site with our customers in and around Pasco, Washington to perform customer service functions as well as manage their inventory.  You will have to learn all of our customer service programs and processes as well as processes and procedures for each customer location.  


Essential Functions and Responsibilities

1) Proficiently and efficiently handle the main customer service functions to meet or exceed customer expectations:

a. Immediately address the customer, and adeptly handle all inquiries and requests

b. Return calls and quotes as soon as possible

c. Accurately enter quotes and orders using the P21 (Prophet 21) processes

d. Learn and understand how to use the Cribmaster system and processes as well as Stellar’s Hand Held Bin Management system (HHBM) and Wireless Warehouse (WWMS) and other related processes

e. Expedite all open quotes and sales orders with urgency and accuracy

f. Deliver and stock inventory as well as put-away on a daily basis

g. Communicate quickly and accurately with the customer with regards to quotes, orders or any other aspects of their account business

h. Generate add on sales where appropriate, recognizing sales opportunities as you increase your customer and product knowledge

i. Research and manage the quote process for the account by utilizing branch and company resources where possible

j. Responsible for billing and processing of invoices for various accounts

k. Communicate with vendors directly when necessary, accurately record vendor commitments on price and delivery in P21

l. Communicate with Stellar Product Managers as needed to meet customer requirements

m. Engage in continual learning of Stellar products, processes and systems (P21, Cribmaster, SupplyPro, HHBM, etc.)


2) Conduct yourself as a responsible Stellar/customer employee and co-worker:

a. Understand Stellar’s mission and vision

b. Display a consistent positive, can-do attitude at all times

c. Work as part of your team, supporting customer employees to meet all company’s goals, as well as others in your department to meet branch and company goals


3) Understand and support Stellar’s service capabilities:

a. Be knowledgeable of divisional specialists and supplier sales resources

b. Understand documented cost savings for customers and how to recognize them (My Stellar Savings)

c. Be aware of Stellar’s indirect material management solutions, including consignment and B2B

d. Act as a liaison between revenue producers and other Stellar divisions such as Solutions, in support of accounts by utilizing branch and company resources where possible


4) Follow all customer guidelines and procedures as it pertains to your position

a. Follow all on-site safety and emergency procedures

b. Stay current on all required training and certifications

Qualifications

• Must have 2-3 years customer service or relatable experience

• Exceptional analytical, problem solving and time management skills

• Proficiency working with MS Office

• Self-motivation and the ability to work independently are essential

• Excellent interpersonal and communication skills

• Good listening skills

• Ability to work under pressure and meet targets and deadlines

• High school diploma or equivalent

• Must be able to regularly lift 10 pounds and 25 pounds frequently

• Must be able to stand and/or walk up to 8 hours a day

Additional Information

At Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including medical, dental, disability, and 401k.

Thank you for your interest in Stellar Industrial Supply.