Meet Europe Express, a wholesaler for European travel to travel agents nationwide. We pride ourselves on creating timeless, customizable vacations to 22 of the most popular countries in Europe for over 26 years. With an expanding team, we are seeking experienced travel enthusiasts for further growth and continued success.

Europe Express is a member of Travelopia, which is the world's largest collection of specialist travel brands. Each brand is individually operated, creating unique experiences that are centered around specific destinations, passions or interests.

 The role of the Groups Operations Agent is to be the single point of contact for the Travel agents / clients as well as the vendors during the tour planning stage, while managing all logistical and administrative aspects of a group.   

Areas of Responsibilities:

• Built strong rapport with the Travel agent or client during the tour planning stage
• Coordinate European travel arrangements with our local European office, Travel Services Europe
• Coordinate non- European travel arrangements directly with local tour operators
• Ensure groups are operated effectively by paying special attention to detailed time schedules, special requirements etc.
• Liaise with other internal departments to ensure the highest quality services are provided to each group
• Manage all administrative task involved with the operation of a group (updating the booking in the internal reservation system, invoicing clients, authorizing payments etc.)  while monitoring group specific deadlines
• Prepare, assemble and send final travel documents to Travel agent or clients

• European destination or European travel knowledge required
• Previous travel industry experience or previous experience in customer service is a plus
• Passion and commitment for outstanding customer service and quality expectations  
• Strong organizational, time management and problem solving skills
• Strong verbal and written communication skills
• Patient and understanding with the ability to remain calm in a stressful situation
• Flexibility, team spirit and the ability to handle pressure
• Solid IT skills (MS Office) and experience in reservation systems designed for Tour Operators is an advantage
• High school diploma or GED required

Working Conditions

Duties and responsibilities are generally performed in an office environment. Environmental conditions generally include ambient inside temperature, ambient inside lighting and ambient inside low noise levels.  Mobility demands generally include frequent sitting and occasional standing.  Sensory demands generally include keyboarding, computer terminal and telephone operation.

Our Benefits

Europe Express has Outstanding Benefits. This position offers a competitive compensation and a full benefits package that includes medical, dental, vision insurance, life insurance, long term and short term disability insurance, accrued paid time off and a company discount. Excellent work/life balance.

All your information will be kept confidential according to EEO guidelines.