Summary: The Lead Enterprise Systems Analyst enhances and builds education technology solutions that set the technology bar for the University. We are a continuous integration shop and are always looking for ways to optimize and enrich the user experience.

This role will service high-scale business-critical applications, integrations and API’s while performing strategic design & architecture, software product maintenance, and complex development of new product features. We are looking for a leader to join us in solving technical challenges and leveraging your experience in building scalable applications and implementing commercial packaged applications.

Essential Duties and Responsibilities
• Provide technical leadership for full application development life cycle and the iteration and refinement of software through phases such as conceptualization, coding, test, launch, and iteration
• Implement solutions and integrate systems based on business requirements and strategic direction. Take ownership of problems and drive business towards resolution
• Acquire and maintain an expert level of knowledge relative to the product and applicable business domain
• Identify potential impacts of new systems/ processes and guide implementation to ensure reliability.
• Establish working partnerships with business units and ITS teams to coordinate problem resolution for operational issues, and analyze root cause issues to address underlying systems/process problems.
• Manage data standards, integrity, and the governance model for various enterprise systems.
• Manage and monitor integration work for disparate systems.
• Actively look to maximize existing university investments and leverage existing systems to solve identified business problems.
• Able to work independently on complex projects and acts as a team leader for technical management
• Manage difficult conversations with appropriate tact and professionalism
• Liaise with vendors during software selection, implementation, and for ongoing support
• Ensure service level agreements are met daily.

Experience, Knowledge and Skills Required
• Predisposition to taking proactive, comprehensive ownership of technical issues.
• 3+ years’ experience in a technical lead capacity for a high performing platform management and software development team
• 8+ years of progressive experience with enterprise applications (ERP, CMS, LMS, SharePoint, etc) and relational database platforms.
• Bachelor’s degree in computer science, or equivalent combination of education and experience required.
• Excellent problem solving, critical thinking, analytical, oral & written communication skills required.
• Strong leadership and organizational skills with the ability to manage and motivate project groups.
• Strong grasp of programming languages and database platforms (ASP.NET, PHP, HTML, CSS, XML, MS SQL Server and MySQL) and a willingness to learn new ones
• Higher Education/Academic systems experience highly desirable.
• Highly flexible and extremely efficient, doesn’t mind multiple iterations on the way to the right answers
• Highly motivated and works well independently and within a team environment.
• Ability to work well with deadlines, multiple interruptions and under occasional stress at times.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing and Hayworth School of Graduate and Continuing Studies. Additional information about may be found at http://www.queens.edu.

Physical Requirements (with or without reasonable accommodation)
• Visual: Ability to read reports, create presentations, and effectively use a variety of computer systems and programs.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copiers, and computer systems.
• Mobility: Fine and gross motor abilities sufficient to manage use of the computer, operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas in a concise and accurate manner.
• Lifting, Pulling, Pushing: Exert up to 30 pounds of force.
• Work requires potentially extended periods of walking, standing, and sitting.

Work Conditions
• Work in office, online, and classroom environments, involving contact with students, faculty, staff, administrators, and vendors.
• Work has deadlines, multiple interruptions, and high volume and may be stressful at times.

Disclaimer: The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the position. 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.