At Spear our mission is to help dentists and their teams in the pursuit of “great dentistry.” As the market leader in clinical and practice growth solutions we offer our clients' practices holistic solutions ranging from a full Learning Management System and CE eligible content for every role in the practice, to practice consulting with a robust analytics platform to support meeting practice objectives. We partner with our customers and provide solutions that complement their normal workflows such as annual subscriptions for patient engagement tools including; waiting room videos, website videos, and chair side patient engagement videos to improve patient case acceptance.

The Enterprise Architect will enable a seamlessly integrated digital experience for customers by connecting people, process & technology into a future state enterprise technology road map.

Role Expectations: 

1. Document and Improve our view of our back-office business processes and underlying
technology enablers.

• Document underlying business processes and technologies supported by
  NetSuite and systems it integrates with. Identify all person/person, person/system
  and system/system touch points by end of 17Q4.
• Identify and communicate opportunities to improve BPs with automation,
  increasing efficiency of internal staff, and reducing the amount of commodity
  tasks they need to perform by January 31, 2018
• Work with VP Product Technology and VP Information Technology to create a
  gap closure plan and execute on opportunities by February 2018.
• Ensure all transactional data integration approaches are appropriate, timely and
  avoid data duplication by establishing Systems of Record, Systems of Reference
  and Channel enablers.

2. Improve the digitization of Spear products through full lifecycle

• Partner with VP Marketing and VPs of Customer Success to document customer
  interactions from early marketing touches through the sales and renewal
  processes.
• Work with VPs Customer Success to automate interactions using digital tools,
  marketing automation, customer success platform as well as emerging
  technologies such as ML, VUI, etc.
• Achieve channel liquidity by migrating workflow activity from channels and people
  to standardized services and provide channel integration with workflows, as well
  as by enabling a customer-centric communication framework across all products
  and services

3,

Standardize and Rationalize Enterprise Technology Tools to enable a compliant digital workplace, increasing the efficiency of customer-facing and back-office staff to focus on customer retention.

• Rationalize storage solutions that support employees and products
• Rationalize Enterprise Identity Management (EIM), integrating the fewest solutions possible to enable federated identity and centralize access control for proper governance capabilities.
• Assess adherence to PCI and HIPAA standards at the technology level,
  improving role-based access control (RBAC), access governance and overall
  information standards to achieve full PCI and HIPAA compliance.
  
  
  

Bachelor's degree, preferred

5+ years in architect role

PHYSICAL DEMANDS & WORK ENVIRONMENT

All your information will be kept confidential according to EEO guidelines.

Mostly sedentary position, normal bending, stooping and lifting required. Must be able to stand for extended periods of time while filming. Must be able to lift 25 pounds unassisted. Must be able to visually interpret written text, prepare written documents, communicate via telephone and use a variety of computer based business applications. Must be able to visually discern the color spectrum. Must be able to visually and audibly discern artifacts & noise in A/V systems.

Work Environment
Desk & Video Work: Office environment, moderate noise levels, comfortable temperature, no extreme conditions.