Store Systems IT Manager
- Full-time
Company Description
Seeking a Manager for Store Systems to join a Fortune 500 stable company in the East Bay.
Job Description
The Manager of Store Systems is responsible for managing the coordination of activities of a section or area within Store Systems. Areas of focus include managing and leading initiatives, people management, communication, individual contributions and client management activities.
• Manage internal and external staff and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects
• Manage budget, expenses, project scope, facilitate project delivery and support
• Create and direct department initiatives based on internal and external needs of business users and teams
• Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs
• Direct implementation of improvements in all areas of IT responsibility
• Partner with IT and business stakeholders to ensure timely and successful issue resolution. Influence and drive alignment of key decisions on projects
• Influence, manage, coach and mentor team members. Provide specific, timely and constructive feedback on a day-to-day basis
• Lead status meetings with team and oversee effective facilitation
• Set communication flow activities to keep the team well informed of changes within their departments, functions and organization
• Manage and deliver presentations that consider the perspective of all related parties
• Resolve and/or escalates issues in a timely fashion
• Strengthen long-term client relationships within departments/divisions
• Set and manage internal client expectations
• Collaborates with internal client peer groups to identify needs and evaluate business solutions
• Perform individual activities to support the operations as necessary
• Provide Level 3 support on production issues
• Work with software and/or hardware vendors on enhancements and production issues
Qualifications
• 8-10 years of experience in the IT field or equivalent work experience
• Demonstrated project management experience
• Strong analytical, problem solving and root cause analysis skills
• Strong driver and executor with ability to deep dive into the details
• Strong verbal skills, including the ability to present to and coordinate with IT and business leadership
• Minimum of 1 year in supervisory/managerial position
• Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT.
Preferred Skills and Qualifications
• Working experience in Retail, particularly with Store systems
• Programming experience with any computer language
• Strong analytical, problem solving, root cause analysis, and debugging skills
• Store deployment/field experience -- rollout of hardware/software across distributed systems/users
• Experience with the Microsoft Office Suite, Microsoft Project and Visio
• Experience with (Sun Solaris) UNIX and Windows operating systems
• Experience with relational databases – specifically Oracle, SQL Server and Non-STOP SQL
• Bachelor’s Degree with a concentration in Business, Information Systems or Computer science, or an equivalent diploma
SUPERVISORY RESPONSIBILITIES:
• Yes, a couple of Analysts who will report to you.
Additional Information
Perks
- Comprehensive benefits package plus bonuses