Essential Duties and Responsibilities
• Manage office and provide high quality, timely administrative support for the faculty and dean (e.g., duplication, scanning, mailings, filing, etc.).
• Greet visitors, answer phones, sort mail and respond to routine inquiries and correspondence.
• Monitor and coordinate general School communications.
• Maintain financial records, process financial transactions, monitor budgets and prepare relevant reports.
• Maintain curricular records and respond to inquiries regarding academic policies and procedures.
• Assist with academic calendaring and course scheduling.
• Accurately and timely organization and maintenance of paper and electronic filing systems, including personnel files, student records, course information, forms and reports.
• Assist with faculty-related work requests, such as travel expenses and reimbursements and space reservations.
• Ensure confidentiality of highly confidential information, including FERPA-related records.
• Monitor and maintain adequate office and hospitality supplies for the School based on faculty/staff need.

Nonessential Duties
• Other duties as necessary to meet School and University needs.

Experience, Knowledge & Skills Required
• At least five (5) years administrative support experience, preferably in an academic environment.
• Excellent interpersonal and customer service skills and experience interacting with multiple constituencies (faculty, staff, students, public).
• Ability to work well in an open/flexible physical office environment.
• Strong written and verbal communication skills.
• Proven attention to detail, accuracy and timeliness.
• Excellent organization and follow-up and follow-through skills to ensure timely completion of tasks.
• Ability to multitask in a fast-paced environment, appropriately prioritize projects, and meet given deadlines.
• Proficiency with Microsoft Word, Outlook, PowerPoint, and Excel and ability to quickly learn and utilize new software programs.
• Experience working with project management/team collaboration software (such as Slack, Asana, Microsoft 365, or Google Drive) preferred
• Ability to effectively work independently and as a member of a team.
• Budget management experience preferred.
• Bachelor's degree or the equivalent in experience and education.

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system, 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors, and students, 75-100% of the time
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems, 75-100% of the time.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus, 50-74%of the time.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly, 75-100% of the time.
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects, 0-24% of the time

Work Conditions
• Work in office environment involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Work is conducted in an open/flexible physical office environment.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution supplemental retirement plans, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.