Coastal Urge is a retailer that sells top-quality apparel and accessories to outfit the coastal, outdoor lifestyle. Six locations merchandised with brands including Patagonia, The North Face, prAna, Mountain Hardware, Vineyard Vines, Southern Tide, Lilly Pulitzer, TOMS, L Space, Vitamin A and more serve customers in North and South Carolina. Mobile retail operations extend along the Eastern seaboard. At our Bald Head Island location there is an extensive standup paddleboard and bicycle sales and rental operation. The founders started the company in 2008 to cater to like-minded individuals who enjoy spending their days outdoors and want to outfit their lifestyles with premium clothing and equipment.

The Bald Head Island location is a flagship store filled with a unique and premium selection of apparel, paddleboards and beach cruisers.

Sales Manager/Store Manager

Company Description

Coastal Urge is an outdoor coastal lifestyle outfitter, merging top-quality retail clothing and accessories, with StandUp Paddleboard and bicycle sales and rentals. Inspired by the founders’ lives and interests, Catherine and Jeoffrey Nathan started a store that would cater to those like-minded individuals who enjoy their days spent outdoors. Brands include Patagonia, The North Face, prAna, Mountain Hardware, Vineyard Vines, Southern Tide, Lilly Pulitzer, TOMS, L Space, Vitamin A and more.

Job Description

As the Sales Manager you are a key member of the retail store management team, taking direction from the Regional Management team and ensuring compliance in all company policies and procedures and standards of service. The Sales Supervisor leads a team of retail staff to deliver on business goals of sales and service. The Sales Supervisor spends most of their time as an active, visible leader, motivating, directing, and coaching the sales staff and always leading by example.

THE JOB:

•Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and service.

•Acts as an active visible leader; motivating, directing and coaching hourly non-management staff

•Executes our core standards and overall visual direction to maximize sales.

•Drives sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitement.

•Delivers inspirational experiences for our members and customers through effective execution of outdoor programs and outreach.

•Aligns with company direction and communicates critical company strategies and changes to teams as needed.

•Recognizes and rewards team members to strengthen engagement and foster teamwork.

•Provides dynamic and regular customer-focused feedback and engages in two-way dialogue.

THE REQUIREMENTS:

•A minimum of 3 years related customer service experience.

•Demonstrated dynamic supervisory skills with the ability to lead motivate and achieve results. 

•Demonstrated ability to set standards and hold self and team members accountable.

•Effective communication skills. High energy level, outgoing and confident personality

•Must be available nights, weekends and holidays.

•A willingness to work hard and a desire to grow with the organization.

•Commitment to deliver an outstanding customer experience, every day to every customer.

Find out more about us at www.coastalurge.com.  Great benefits included with this position. When applying, please specify your wage expectation and why we should consider you for the position.