Customer and Technical Support Engineer
- Full-time
Company Description
Our client designs and produces innovative solutions for aerospace, maritime and land transport industries.
Job Description
· Interact closely with customers and be responsible for ultimate customer satisfaction
· Ensure timely and accurate responses to all customer inquiries about products, systems, and services
· Provide technical support to regional offices and sales teams
· Develop long-term relationships with key customers, partners and suppliers
· Handle multiple tender bids and projects simultaneouslytaking in charge the technical architecture and specifications
· Conduct presentations, trainings, and site surveys (Overseas travel is required)
· Prepare job costing and project management to meet scheduled datelines
· Work with commercial team to develop new business, expand existing businesses, and grow target markets to meet annual revenue plans
· Participate in any other projects assigned by the Regional Sales Director
· Ensure 1st level diagnosis
Qualifications
· Diploma or Degree in Electronics/Electrical Engineering or equivalent
· 5 years of relevant experience in engineering/technical capacity including project management and system design
· Excellent communication skills and fluency in written and spoken English
· Experience project customer support, or business development role in the aerospace or marine industry will be an advantage
· Candidates may also be considered for Manager position based on education level and working experience
Additional Information
Note that only short-listed candidates will be notified. Thank you for your understanding.