Summary: Reporting to the Registrar, this position is responsible for the management of the data collection and reporting processed in the Office of the Registrar. This person will manage processes to ensure data integrity, compliance, and security.

Essential Functions:
* Work collaboratively with staff and business units across the university, including Admissions, Student Financial Services, Institutional Research, Information Technology, and academic units to maintain the integrity and accuracy of student, enrollment and course data.
* Provide timely and accurate reporting services to support academic and student enrollment planning, evaluation, and decision making. Ensure reports are formatted for end users understanding.
* Ensure all records are in compliance, prepare, verify, and upload data to the National Student Clearinghouse (NSC). Verify the transmissions from the NSC to the NSLDS and correct any NSC/NSLDS error reports.
* Develop and deliver training and support for existing and new users in Jenzabar and JICS including user documentation/resources.
* Provide ongoing functional, operational, and analysis support in assessing, recommending, and implementing system enhancements, configuration changes, and upgrades to Jenzabar/JICS.
* Leverage and implement improvements to existing systems and business logic to enhance system efficiency including, but not limit to, role-based security, the transition from paper to digital processes, etc. Develop and maintain business process documents.
* Configure the ERP system each semester including, but not limited to the development of course schedule, etc.
* Coordinate registration and grading processes for the Registrar’s Office including registration controls, for on campus and on-line programs. Maintain the Jenzabar course catalog.
* Troubleshoot and solve system and data issues related to Jenzabar/JICS.

Secondary Functions:
• Develop and maintain a comprehensive office operations calendar.
• Maintain the Office of the Registrar internet and intranet sites including static content and regular message updates.
• Serve as liaison between the Office of the Registrar and Queens Information Technology department and external software support providers.
• Serve as liaison with various offices, committees, and represent the Office of the Registrar at administrative and technical meetings.
• Ensure a continuously high level of customer service to both internal and external constituents.
• Maintain compliance with FERPA, federal and North Carolina regulations and university policies.
• Ensure a work environment that promotes mutual collaboration and continuous learning and development of all members.
• Assist office team members in the completion of a variety of tasks. This includes front office coverage, processing grade changes, transcript requests, enrollment verifications, etc.
• Respond to phone calls, emails, and walk-ins from students and faculty.
• Other duties as assigned.

Skills/Qualifications/Knowledge:
• A bachelor’s degree from a regionally accredited institution of higher education or equivalent combination of education and experience; Master’s degree preferred. Work experience in an information technology field may be substituted.
• Full-time experience working in higher education preferred.
• Experience creating ad hoc queries and reports (InfoMaker).
• Understand crucial nature of data; demonstrates impact on the Office of the Registrar and institution and performs duties in a proactive, strategic manner.
• Ability to communicate with both technical and end users.
• Ability to manage multiple projects and deadlines simultaneously.
• Exceptional follow-up and follow-through skills as well as ability to plan, organize and control large and small projects through to completion.
• Strong organizational and time management skills with accuracy and attention to detail.
• Possess a logical and questioning mindset, ability to analytically solve simply and complex problems.
• Experience with an ERP system; Jenzabar EX a plus
• Ability to work independently and contribute to a team environment.
• Demonstrated proficiency in MS Office applications.
• Proven skill in developing and maintaining systems documents/procedures.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing and Hayworth School of Graduate and Continuing Studies. Additional information about may be found at http://www.queens.edu.

Physical Requirements (with or without reasonable accommodation)
• Visual: Ability to read reports, create presentations, and effectively use a variety of computer systems and programs.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copiers, and computer systems.
• Mobility: Fine and gross motor abilities sufficient to manage use of the computer, operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas in a concise and accurate manner.
• Lifting, Pulling, Pushing: Exert up to 30 pounds of force.
• Work requires potentially extended periods of walking, standing, and sitting.

Work Conditions
• Work in office, online, and classroom environments, involving contact with students, faculty, staff, administrators, and vendors.
• Work has deadlines, multiple interruptions, and high volume and may be stressful at times.

Disclaimer: The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the position. 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.