Stellar Industrial Supply, a regional industrial distributor, has an immediate opening for a qualified, full-time Customer Service Representative for our branch in Albany, OR. If you enjoy helping others, building relationships with customers, problem solving, and tools, then we’d like to talk with you.

Our Customer Service Representatives provide exceptional service by email and phone. They process quotes and orders through our ERP system, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as the sales team.

Essential Functions and Responsibilities

•Address customers in a professional, courteous manner with a positive attitude and active listening

•Accurately and efficiently enter quotes, orders and returns into our ERP system (P21) while meeting or exceeding service level agreements and customer requirements

•Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results

•Expedite all service requests with urgency and accuracy to meet or exceed customer expectations

•Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals

•Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates

•Engage in continual learning of all Stellar service and product offerings

•Attend scheduled training sessions on product or process related content as necessary

•Understand and adhere to company policies and procedures.

Qualifications include, but are not limited to:

• 2 Years of customer service, inside sales or related experience required

• Current customer service related experience preferred

• Proficient in Microsoft Office

• Excellent verbal and written communication skills

• Ability to connect positively with customers and others

• Desire to actively look for ways to help customers and others

• Experience with ERP type computer programs preferred

• Ability to work as an enthusiastic, goal oriented team player

• Comfortable working in a sales driven and service focused environment

• Display a consistent can-do attitude and willingness to improve

At Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including medical, dental, disability, life insurance and 401k (including company match).

Thank you for considering Stellar Industrial Supply as an employer

www.StellarIndustrial.com