Our client is a pioneer in the world of marketing research, data collection, reporting and visualization.

They are looking for their Senior Project Manager to be based in Singapore.

The role:

You will be responsible for managing the company's market research projects (FS/SO). This includes the overall responsibility to manage and perform Service activities involving project planning, project management, communication with client and crisis management.

Key objectives:

You will be responsible for the delivery of the projects:

• Take full responsibility on projects assigned
• Meeting the timeline expectations while maintaining our high quality standards
• Ensuring smooth running and timely delivery of all projects originating from the respective office

Your main responsibilities and tasks:

• Take full responsibility and accountability of the Market Research Project assigned
• Define a clear Project scope with the customer and the Service Level Agreement
• Define the project plan details including time line, resource required and potential roadblock
• Manage the project step by step, follow up with internal and external resource
• Monitor field progress, problem solving and identification and implementation of solutions
• Be responsible for closing the project on time and on budget
• Closely liaise with clients for projects briefing and post survey information
• Keep clients and Team Leader Project Manager in the loop and involve them whenever there is a change in the project specs
• Effectively communicate with sales teams and all operation teams to ensure customer’s needs are met and understood
• Closely liaise with all Operations teams and keep control of the project status by coordinating all parts involved at all time
• Escalate any outstanding issue to Team Leader as soon as identified
• Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools
• Maintain and improve the company's Service and Operations quality standards
• Represent the company in dealing with customer concerns
• Interact with customers by phone, email, or face to face

• At least 3 years of experience in online market research
• High Level of professionalism and integrity
• English Speaker, other language will be advantage
• High level of organizational skills and ability to prioritise
• Ability to work under pressure and self-motivated individual
• Proactive + Multitasker + hands on approach with a can do attitude

Note that only short-listed candidates will be notified. Thank you for your understanding.