Summary: 

Queens seeks a talented and energetic Human Resources Generalist to help grow the capacity of the university’s small but mighty human resources team. First, and foremost, this position requires a strong foundation in benefits administration and experience leading benefits strategy. Additional skills include talent acquisition, employee relations, performance management. This is a full-time exempt position reporting to the Director of Human Resources. The successful candidate will be equally comfortable working independently and collaboratively, reacting to requests and charting a path forward, maintaining current process and identifying creative new solutions to improve the university’s HR functions. Crucial to this role is maintaining a current knowledge of governmental / legal changes and developing proactive solutions to ensure Queens’ and Queens’ employees’ best interests are served and protected.

Essential Duties and Responsibilities include the following:

Benefits Administration (must have / must enjoy)

• Serves as the primary point of contact for all aspects of employee benefits
• Lead benefits strategy committee and make recommendations for amendments to benefit offerings
• Manage Queens’ section 125 employee benefit plans (Medical, Dental, Life, AD&D, LTD, FSA, HSA), as well as COBRA, FMLA, workers compensation, retirement plans and ancillary/voluntary benefit offerings
• Complete annual IRS 5500 reporting on all plans and ensure audits are completed according to schedule
• Plan and facilitate annual open enrollment, including conducting employee information sessions, preparing and distributing communications and benefit plan information, updating myQueens pages
• Serve as a fiduciary member of the university’s retirement plan investment committee
• Respond to questions regarding employment and benefits in an accurate, timely and helpful manner
• Complete year-end testing and non-discrimination testing on all plans
• Counsel employees on leave of absence policies – FMLA, Maternity Leave, and others
• Produce annual Total Rewards Statements for faculty and staff

Wellness (strongly preferred)

• Create, implement and communicate meaningful wellness programming for faculty and staff
• Participate on the University’s Wellness Institute
• Oversee efficient and effective operations of Queens’ Wellness Clinic
• Coordinate annual on-campus wellness exams

Talent Acquisition (preferred)

• Coordinate recruitment for faculty and staff positions with campus clients, serving as a central resource to ensure recruiting, hiring and onboarding best practices are consistently applied across the university
• Edit position descriptions, post jobs to website and job boards, refer resumes to managers and track recruiting efforts; may interview candidates
• Evaluate FLSA status to ensure campus-wide consistency and alignment with federal law
• Research and implement recruiting and selection improvements
• Prepare and send offer letters 
• Complete employee background checks and verify employment eligibility (I-9 / e-Verify)
• Conduct candidate assessment and testing
• Conduct new employee orientation with an eye toward continual improvement of Queens’ onboarding process
• Process separations through HR and benefit systems, including analysis of exit interview data for trends and opportunities for improvement
• Coordinate visa/immigration process with external attorney

Employee Relations and Communication (preferred)

• Counsel employees on basic and intermediate policy and procedure questions
• Conduct exit interviews
• Assist HR Director with employee relations issues (harassment allegations, work complaints, performance interventions, terminations)
• Collaborate with HR Director to maintain, update and improve the employee handbook
• Take the lead on campus communication through the creation and delivery of clear and compelling employee communications (via QNews, email, myQueens announcements, etc.)
• Develop and maintain department intranet site, ensuring accurate and fresh content

Administration / Surveys / Records Management (preferred)

• Research and respond to required surveys within established timeframes (IPEDS, NASM, DOL, NCICU, et al)
• Submit government reports such as OSHA, NC New Hire, etc.
• Respond to verification of employment requests
• Extract and analyze employment data and prepare reports (new hire, term, tuition remission, alpha)
• Document and update records of HR procedures related to areas of responsibility
• Research impact of governmental / legal changes and human resources’ best practices, develop and propose viable solutions to roadblocks and problems
• Create and maintain confidential personnel files
• Coordinate recognition events (Staff Appreciation and Recognition Award, service awards) 
• Assist with Faculty-Staff Workplace Satisfaction Survey
• Update organizational charts and employee directory information
• Supervise office intern(s) and work study student(s)
•  Work with payroll to ensure deductions and paychecks are timely and correct

Secondary Duties

• Serve as back-up to HR Director
• Other duties will be assigned as needed to meet department and University goals
  

Experience, Knowledge and Skills Required:

• At least five years’ experience in multiple human resources disciplines (primarily benefits administration, along with talent acquisition, performance management, employee relations, employee communications, etc.); higher education experience preferred
  
• Demonstrated creativity and innovation with a proven track record of implementing new ideas
• Excellent customer service skills and the ability to develop and maintain rapport with a wide range of individuals
• Exceptional attention to detail and accuracy
• Excellent organization, planning and time management skills. Proficiency in priority-setting and follow-through skills required to ensure completion of objectives
• Proven ability to maintain the utmost confidentiality at all times
• Strong verbal and written communication skills, including small and large-group presentation skills
• Experience documenting procedures
• Strong reasoning skills and the ability to define problems, collect data, establish facts, draw valid conclusions and make well-thought-through recommendations
• Proficiency in Word, Excel, Internet/Email, and proven ability to quickly learn and apply new software solutions; Jenzabar and OrgPlus software experience preferred, as is experience with web technology and developing and maintaining web pages
• Ability to work effectively independently as well as collaboratively
• Track record of demonstrating appropriate initiative and self-direction; a self-starter who is flexible and adaptable
• High level of energy, personal integrity and professionalism
• Availability to occasionally work a flexible schedule, including nights and/or weekends to meet demands of the position
• Bachelor’s degree or equivalent combination of experience and education; PHR or SPHR // SHRM-SCP or SHRM-CP designation strongly preferred

Physical Requirements

(with or without reasonable accommodation)

• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at http://www.queens.edu/Documents/HR/About-Queens.pdf

 Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.