CX Solution Specialist

  • Full-time
  • Department: Client Experience / Expérience Client
  • Sub department: Solution Specialist / Spécialiste de solution

Company Description

Propel your career by joining in our growth! At ISAAC, you will work with talented collaborators, where teamwork and learning are a priority. We align your goals with those of the company, and provide mentoring, training and opportunities to match your ambitions. 

ISAAC is a technology company dedicated to the trucking industry. We design and manufacture solutions that help fleets improve performance, compliance and safety. We are actively developing ISAAC’s Internet of TrucksTM  by always connecting more objects aboard the vehicle, and provide business intelligence to transporters thanks to big data.

Since it was founded in 1999, ISAAC remains a leader in the fleet management solution market across Canada.

Job Description

As a Solutions Specialist, you will act as our telemetry solution expert and master all its technical aspects. You will use ISAAC solutions to help our customers tackle transportation industry challenges and improve their performance. You will assist project managers and technical specialists (after-sales) with any technical questions that arise during or after deployment. You will work together with the internal team to customize the solution to best meet customers’ needs. In this role, you will connect with the Customer Experience team.

Responsibilities

  • Analyze business processes and define the functional needs of the solution for customer deployment

  • Assist the project manager during meetings with customers

  • Understand the challenges fleet managers face and help them optimize performance and productivity

  • Supervise projects during deployment and lend your technical expertise to ensure the solution meets customer needs

  • Follow up on customers’ technical questions

  • Document activity in the CRM system

  • Optimize the use of technology in the transportation industry

  • Contribute to the improvement of process deployments

  • Answer questions from technical specialists

  • Analyze, document, and respond to more complex problems

Qualifications

  • University degree in engineering

  • Relevant professional experience as a technical specialist, sales engineer, systems engineer, or business analyst in the IT field

  • Experience in or knowledge of telemetry or telematics solutions

  • Keen interest in business strategy implementation

  • Excellent customer approach

  • Good communication skills

  • Good team player

  • Excellent analytical and problem-solving skills

Assets

  • Professional experience in a transportation and logistics company

  • Keen interest in technology

Additional Information

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

  • varied career opportunities

  • a stimulating work environment focused on innovation

  • enthusiastic and collaborative teams

  • competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc

  • various social activities and free snacks every day