ISAAC Instruments designs and manufactures technological solutions that enable truck fleets to improve performance, productivity, compliance, and safety.

Incorporated in 1999, ISAAC maintains a leading position as a supplier in the fleet management solution market in Quebec and is currently the only supplier of vehicle telemetry in North America. The company is actively developing the Internet of TrucksTM, by connecting more objects aboard the truck, and using big data so transporters can gain business intelligence and meet their objectives.

ISAAC Instruments benefits from sustained growth and has received several awards and nominations throughout the years, all of which are a testimony to its innovative character and its contribution to reducing fuel consumption of vehicles.

Does the challenge of supporting the expansion of a fast-growing company appeal to you? Do you have strong analytical and deductive skills, and enjoy developing solutions that meet practical business needs? If you answered yes to both questions, our Customer Experience team is looking for you! You will be responsible for analyzing and improving operational processes and managing the subsequent changes made.

Your Responsibilities

• In collaboration with the VP of Customer Experience, identify performance improvement and optimization opportunities within the team’s operational processes
• Recommend and implement solutions that meet identified needs
• Consult with and involve colleagues in the development and implementation of new processes and ways of working
• Automate and streamline processes, mainly in Salesforce (CRM)
• Manage the changes stemming from implementing solutions
• Plan, prepare and conduct colleague training
• Work with various teams throughout ISAAC to manage the operational impact of changes made
• Act as administrator of the ISAAC Client Center and develop it to meet new business needs
• Act as administrator of the Salesforce knowledge base and infrastructure to ensure efficient use

• University degree in information technology or other relevant field
• Minimum of five (5) years of experience in process development, systems analysis, and solution implementation
• Knowledge of Salesforce administrator features for user experience customization
• Solid analytical and deductive skills
• Problem-solving skills
• Attention to detail
• Great listener with strong interpersonal skills
• Good communication skills with full proficiency in French and English, both spoken and written
• Initiative and drive to take on projects with energy and enthusiasm

Assets

• Experience as a company Salesforce administrator
• Understanding of advanced Salesforce customization features: Workflow Actions, Workflow Rules, Process Builder, Apex code, etc.
• Leadership
• Ability to anticipate change and to make the right decisions in various contexts

Employees are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely: 

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits that promote work-life balance: a complete group insurance plan, group RRSP, flexible hours, 4 weeks vacation, etc.
• various social activities and free snacks every day